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Please take a look at the Simple Membership Custom Messages Addon:
https://simple-membership-plugin.com/simple-membership-custom-messages-addon/@Peter171 — If your hosting provider moved your site to another server, it may be that your WP database still has pointers to the old site. You might try using MySQL to search for any URL that point back to the old site. As far as the PayPal issue is concerned, check ALL of your PayPal settings to see if anything points back to the old site.
If you are able to assign your posts to a specific category, you can use Category Protection:
https://simple-membership-plugin.com/use-category-protection-membership-site/Please read this documentation, that explains what is going on with upgrades and subscriptions, under the section Handling Upgrade When Using Subscription Type Payments
:
https://simple-membership-plugin.com/creating-membership-upgrade-button/Please read this information for a better explanation:
https://simple-membership-plugin.com/what-happens-when-paypal-subscription-cancelled/It also helps to have the debug logs turned on.
Because it was “working fine” until recently, did you make any site modifications? Please go through this checklist…
https://simple-membership-plugin.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/Do they receive the email described in the Prompt To Complete Registration Email?
If they do, does the registration status go from Pending to Active, when the link is clicked?
Also, if the member has multiple instances of the browser running, the login cookies might persist until the last browser window is closed.
Use this to resend the activation link:
https://simple-membership-plugin.com/regenerate-and-resend-the-unique-registration-completion-link/They use their username with the password set but it does not let them in. Even after resetting the passwords, it does not work and I have to manually set up a new password in the admin dashboard.
Out of curiosity, since I noticed the CZ domain in some of the email addresses, could it be the users are trying to use cyrillic characters in their passwords?
…many users do not have trouble logging in. Could it be because they use different devices for payment and registration? They make the payment on their PC and finish the registration on the phone…
Have YOU been able to recreate the problem using an account that you create?
It is possible, that since you are unable to recreate the issue, that the problem was with the payment method or other anomaly on either the Stripe or user end.
Everyone’s reasons are different, so there is no standard template; other than the optional “registration complete” email. If you need to, customize THAT template, but remember to change it back after the email(s) have been sent.
Also, as I previously said; the best practice is to tell members to click the “Forgot Password” link, rather than assigning a password for them.
