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Hi, I think you already received an answer regarding the rollback question here:
https://simple-membership-plugin.com/forums/topic/after-last-update-april-2024-have-a-problem-with-paypal-transactions/Regarding the issue with PayPal transactions, can you do some test transactions with the debug logging feature enabled? That will be helpful to see if something is going wrong:
https://simple-membership-plugin.com/enable-debug-logging/The following payment testing checklist is good to read:
https://simple-membership-plugin.com/payment-testing-checklist-for-simple-membership/Also, it’s worth doing the following plugin conflict test also. There might be something conflicting on this site:
https://simple-membership-plugin.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/Hi, You should be able to use some simple CSS tweaks to hide the link to the “Join Us” page in the login widget. The following page has example CSS code snippet that will be helpful:
https://simple-membership-plugin.com/miscellaneous-css-tweaks-simple-membership-plugin/The following addon can be used to customize the standard content protection message (displayed on the protected posts and pages) that contains a link to the join us page:
https://simple-membership-plugin.com/simple-membership-custom-messages-addon/Thank you. It’s probably better to use the following filter hook to override the checkout session options instead of directly modifying the plugin’s code:
swpm_stripe_sca_session_optsThe following mentioned section has example of how to use this filter hook to override the Stripe checkout session options:
https://simple-membership-plugin.com/simple-membership-filter-hook-reference/#swpmstripescasessionoptsHi, The ‘manually add transaction’ option most likely needs an update for some of the transaction related architectural changes that we are making to the plugin. I will look into it and get back to you.
A media item or file in WordPress consists of two parts:
1) The attachment page: This is automatically created by WordPress when you upload a media file through the media uploader.
2) The static file itself: For example, yourdomain.com/testfile.jpg. This can be accessed directly via its URL, which does not go through the WordPress system. The attachment page links to this static file.
These two elements are distinct; the second one, the static file, is not managed by our plugin. Storage methods for static files vary; for instance, some users might choose to store their files on Amazon S3. Currently, there is no universal method that our plugin uses to handle these files. We typically recommend a download manager plugin for managing and protecting static files. Such plugins offer features to hide and secure files, allowing them to be configured as downloadable items and embedded in protected posts or pages, accessible only to members.
For this purpose, you might find the following plugin useful:
https://wordpress.org/plugins/simple-download-monitor/Please verify that the email addresses you are trying to use are not already registered in your site’s WP Users menu. Check both the Members menu of our plugin and the WP Users menu of WordPress for these emails. If they exist, remove them and then attempt to import again.
Hi Kevin, I will investigate this and get back to you. It seems the new shortcode we recently added might have some small issues that need addressing:
https://simple-membership-plugin.com/show-active-subscriptions-and-providing-a-cancellation-option/
Quick update: For anyone experiencing IPN-related issues, we recommend switching to the new PayPal API button option available in our plugin. This method does not rely on IPN technology. You can learn more and set it up by visiting:
https://simple-membership-plugin.com/create-paypal-buy-now-buttons-paypal-api/Please review the following documentation which might be helpful for you:
https://simple-membership-plugin.com/understanding-the-impact-of-caching-on-membership-sites/Hi, We have released an update to the plugin. Can you please upgrade the plugin then let me know if you still see the same issue.
Hi, I am looking into this.
If you try the new shortcode (for subscription cancellation) mentioned in the following page, does that work for your site?
https://simple-membership-plugin.com/show-active-subscriptions-and-providing-a-cancellation-option/
Hi, This will require an in-depth troubleshooting since something is not connecting somewhere on this site. There might be a conflict happening on this site. Since you purchased the form builder addon, use the following form to submit a ticket:
https://simple-membership-plugin.com/premium-addon-support/Submitting a ticket will enable me to discuss details of your setup and Stripe account that are best kept private.
Please mention this post when you submit the ticket so I will have a reference.
Please check the troubleshooting section from the following page. Is that something that is happening in your case?
If you edit your subscription button, what value do you see in the Stripe API ID field of that button?
Hi, I have made a small changes to the plugin for this that I believe should be helpful. This update will be released after a few days.
In the meantime, you can download an updated copy of the plugin from our site and try it. Let me know if this makes any difference:
https://simple-membership-plugin.com/wp-content/uploads/simple-membership.zip
If you want to try this update, first delete the currently active copy of the plugin then upload and activate the above mentioned one. You won’t lose any data (members, payments, buttons, settings etc.) in the process so it is safe to do this.
Let me know how it goes.
Please enable the debug logging feature then do a test to reproduce the issue. Enabling the debug logging feature will append extra details to the log file, providing insights that could help identify potential issues with the setup.
The following page explains more about the debug logging feature:
https://simple-membership-plugin.com/enable-debug-logging/After enabling the debug logging feature and reproducing the issue, review the log files to see if any errors have been generated.
You can send us the log file and we will check it to provide further help.
