Premium Membership Registration Issue

[adminKeymaster]

If you are having issue with premium membership then you should fully read the following documentation and make sure all the steps outlined there are working (specially steps 7 and 8):
https://simple-membership-plugin.com/membership-registration-process-overview/

Many people just forget that the member needs to click on the unique link so they can complete the registration. If that step is not happening then nothing will work.

Another issue that happens is that the member doesn’t even get the email. In that case, you want to check the debug log and make sure the plugin received the IPN notification (payment notification) and sent the email. The following post will be helpful for that:
https://simple-membership-plugin.com/forums/topic/email-sending-issue-on-your-site/

However, if the log file has no trace of the plugin receiving payment notification then that means the IPN feature in your PayPal account is turned off. Check the following documentation to learn how to enable the IPN feature in your PayPal account so this plugin can receive payment notification after payment:
https://simple-membership-plugin.com/enabling-paypal-ipn-feature-in-your-paypal-account/

If the plugin is still not receiving any notification after enabling the IPN feature, then that means you have another firewall type plugin that is blocking PayPal IPN messages. You can deactivate all other plugins and do a test.

[faddParticipant]

ipn needs https now?

[adminKeymaster]

The new version of the plugin uses the IPN validation according to the upcoming PayPal changes. So this plugin is compatible with the new changes that PayPal will be making later.

Your site doesn’t need to have HTTPS. It is always a good practice to use an SSL certification on your site but you are not required to use it if you are just going to be using the standard PayPal buy now or subscription buttons.

Some gateways like Stripe will require you to have SSL certificate on your site.

[got2brewParticipant]

I am having this same issue.

In fact, my debug file doesn’t even see an incoming IPN from paypal, and I verified that IPN was enabled.

Can you help me fix this?

• This reply was modified 5 months, 1 week ago by  admin.

[adminKeymaster]

This plugin itself has absolutely NO issue related to IPN. The issue you are seeing would be external to the plugin so I can only point you in the right direction.

What you described usually means that your server is blocking the IPN message so that message is not reaching this plugin.

Two things can cause your server to block the IPN message from PayPal.

1) The firewall settings of your server (Some Godaddy hosting does this)
2) You are using a plugin (a firewall or security type plugin) that is blocking the IPN.

So it is worth doing a test by temporarily deactivating ALL your plugins then doing a test transaction to see if the plugin receives the IPN.

[LukeRansleyParticipant]

Same issue
Debug shows
[06/16/2016 11:29 AM] – SUCCESS :Connecting to:
https://www.sandbox.paypal.com/cgi-bin/webscr
[06/16/2016 11:29 AM] – FAILURE :IPN validation failed.
[06/16/2016 11:29 AM] – FAILURE :Error response: error:14077410:SSL
routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure
[06/16/2016 11:29 AM] – SUCCESS :Paypal class finished.
I have confirmed with hosting company
– TLS1.2 certificate
– SHA-256 encryption
– HTTP1.1 protocol
PayPal have asked to check if the wrong protocol is hardcoded into your cURL “IPN Validation” request.

[adminKeymaster]

Hi, I have tested the current implementation on 3 of my sites and confirmed that there is no issue in the plugin’s IPN validation code. Also, there are thousands of sites using the plugin at the moment. So if the plugin’s code had any issue, w would know. We don’t specifically use cURL. We used WordPress’s wp_safe_remote_post function which uses the appropriate protocol according to what your site allows.

[PiperDoesParticipant]

I’ve had five members, and a test account, all register for a premium account. Most have received the confirmation email (although it takes a little while to come through), but when they click through to complete the registration and set a username, there’s a Page Not Found message.

I have tried generating a new registration completion page, but no dice.

Help!

[123designParticipant]

Hi.
Im getting Paypal IPN information back to my server log file, but not to the plugin log file (and obviously no users created and no emails).
My plugin logfile will show an entry into it if I use the admin reset link, but it shows no other entries.

Ive disabled the plugin, deleted files, re-installed again and still no joy.
Ugg, we were going live tomorrow and now this!

I thought Paypal needed the site to run in HTTPS mode when sending back IPN info. Are you sure that for the latest changes Paypal have made, your plugin works in https with payments from Paypal?

Any other ideas to resolve my issue?

[mbrsolutionModerator]

@pureff, this plugin works well with https sites. It has been tested by many and as you are well aware thousands a currently using this plugin without any issues. There must be something in your server or current set up that is causing your problem.

Regards

[SarchelleParticipant]

I have been testing out the Premium Membership. Everything happens in accordance with the expected process but when the user is created under members it shows as “incomplete”, and the user is unable to login in using the username and password entered, although the unique registration code was received, clicked on and the relevant information entered into the form.

The one thing I noticed, is that the form that presents upon clicking on the link is different from the form presented for the Free Membership.

I’ve treid to troubleshoot myself but I’m unable to figure this one out.

[mbrsolutionModerator]

@sarchelle are you using the form builder addon? If you are how have you set up your forms?

[CondogParticipant]

Hey guys love the plugin , been using it for 4 years. I have deactivated and tested with same issue.
I have around 6 different membership levels and some can sign up and some cant
They are getting the “Invalid membership level” message
On my member-registration page im using shortcode [swpm_registration_form]
So my original membership level seems to work fine, but my latest few membership levels are getting the “Invalid membership level” message
Any ideas

[mbrsolutionModerator]

@condog, are you using the Form Builder addon?

[CondogParticipant]

No form builder

[Author]

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