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Is your payment button (for the paid membership) assigned the correct membership level?
Do a test yourself by going through your registration process to ensure that the process works as per your expectation:
https://simple-membership-plugin.com/membership-registration-process-overview/Enable the debug logging feature then do a paid membership test:
https://simple-membership-plugin.com/enable-debug-logging/Can you go to the special registration link after payment to register for a new account for the membership level that you paid for? Share the debug log content from your test so we can check it.
According to the debug log file you shared, the plugin is successfully executing the email sending code. If you didn’t receive those emails in your inbox, it indicates that your server is either failing to send them out or the emails are being blocked somewhere along the way (e.g., by spam filters, your hosting provider’s policies, or the recipient’s email service). Your hosting provider can help trace the specific email delivery attempt and identify exactly where it’s getting blocked—ask them to check their mail logs for the sender address, timestamp, and recipient from your debug output.
For a deeper dive into this common issue (including how email flow works post-plugin execution and additional troubleshooting tips):
https://simple-membership-plugin.com/forums/topic/email-sending-issue-on-your-site/We don’t have an out of the box feature for this.
You can use the action hooks of our plugin to create a customization yourself:
https://simple-membership-plugin.com/simple-membership-action-hook-reference/
If you want us to create a customization for you, we can do a custom job to create a small custom addon for you that will allow you to configure sending of an additional notification email when member’s edit their account profile from the “Edit Profile” page. Reach out to us using the contact form if interested.
The expiry date is not a fixed data point but is dynamically calculated based on various account parameters.
For more details on the logic, this documentation may be helpful:
https://simple-membership-plugin.com/manually-activating-expired-members-account/We will look into it and see if we can create an email merge tag for it in the next release.
@bobgarrett, The 14-day “remember me” period is fixed from the time of the initial login and does not automatically extend based on ongoing usage of the website. This means that even if the user accesses the site daily, they will need to log in again once the original 14-day period expires.
There is no auto-refresh/extension of the login cookie just for logging in daily. This is a standard behavior of login cookies across all websites.
You can customize the duration and make your “remember me” login cookie stay valid much longer than 14 days (for example, you can use a value of 30 days or even longer).
What you are describing sounds like a custom setup that relies on a third-party plugin (which we are not familiar with) to automate the process. It’s quite possible that this external system or plugin is not setting all the necessary parameters for the post correctly.
Here’s how you can test this:
1) First, follow the steps outlined below to ensure that any external variables that could affect functionality are removed:
https://simple-membership-plugin.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/2) Next, manually edit the post in question and apply the protection settings correctly. Then save the post.
3) Check if the post protection now works correctly. If it does, that confirms the plugin itself is functioning as intended.
In that case, the issue lies outside of our plugin. Integration with third-party systems is beyond the scope of this free support forum, so we won’t be able to troubleshoot problems caused by external variables.
Deleting the membership level doesn’t affect your actual WP Admin user. So it is safe to delete the membership level without affecting your admin user.
It’s not supposed to ask you to log in. This behavior indicates that some kind of conflict or external factor on your site is interfering with our plugin’s normal operation. Unfortunately, when an issue is caused by a site-specific conflict that we can’t reproduce or identify, it falls outside the scope of what we can directly resolve.
As a side note, I’ve personally tested this functionality on my own site using the latest version of the plugin, and I can confirm that it’s working correctly there.
You can configure notifications to be sent to the member, the site admin, or both when a subscription is canceled via PayPal or Stripe.
To enable email notifications for subscription cancellations, follow these steps:
1) Navigate to the Email Settings menu in the Simple Membership plugin and select the Email Settings tab.
2) Scroll to the Email Settings (Subscription Payment Canceled or Expired) section.
3) To notify the member of the cancellation, check the Send Notification to Member option.
4) To notify the site admin, check the Send Notification to Admin option and enter the admin’s email address in the provided field.I’m not sure what exactly is conflicting on your site that’s causing the plugin to behave abnormally, and unfortunately, I don’t have any further troubleshooting ideas at this point 🙁
It seems that our plugin may not be compatible with your site setup. The best option might be to try an alternative solution instead:
https://simple-membership-plugin.com/message-from-the-simple-membership-team/
