I am not receiving registration emails for pending accounts

[LindaDarlene]

“Hi support team, I am using the Manual Admin Approval workflow with my Default Account Status set to Pending. However, when new users register, they are bypassing Pending status and getting stuck in ‘Activation Required’. Furthermore, neither the user nor the admin is receiving the automated system emails. I have checked my Email Settings and verified everything is toggled on. Could you help me understand why the plugin is triggering ‘Activation Required’ instead of routing straight to ‘Pending’?”

[The Assurer]

The behavior you’re seeing usually indicates that the Email Activation workflow is being used instead of the Manual Admin Approval workflow. These two workflows are mutually exclusive in the Simple Membership plugin—they cannot be used together.

Membership Level Settings
Go to WP Membership → Membership Levels.
Edit the membership level that new users are registering into.
Look for the Enable new user activation via email (Email Activation) option.
If your goal is manual admin approval, make sure this option is disabled. Email activation is configured on a per-membership-level basis.

Default Account Status
Ensure the Default Account Status is set to Pending.
This can be configured globally or overridden per membership level. The per-level setting takes precedence if configured.

Regarding the missing emails
Please turn on the debug logs. If the logs show the email being successfully sent, the problem is on the receiving end/

[LindaDarlene]

Thanks for the reply. After three hours of working on this, I have fixed the problem. I finally discovered that I had two free membership levels and the system was getting confused.

[admin]

You can create as many free membership levels as needed. Each level simply needs to be configured according to your site’s requirements.

The following documentation explains the available options for offering free memberships:

https://simple-membership-plugin.com/offering-multiple-free-memberships-site/

https://simple-membership-plugin.com/offer-customers-free-membership/

[Author]

Posts