PayPal Subscription not being considered “live”

[Kevin]

Hi,

I have setup live API credentials with the new PayPal API. I can successfully purchase a subscription. The initial payment goes through, and recurring payments work as well. However, no subscriptions appear when using the shortcodes for cancellation. Looking at the code a bit, it appears that the “is_live” parameter is not getting passed into the transaction record, even though it is set to Live everywhere I can tell. I’ve deactivated all non SWPM plugins. Any ideas for what may be going wrong? Thank you.

[admin]

Hi Kevin, I will investigate this and get back to you. It seems the new shortcode we recently added might have some small issues that need addressing:

https://simple-membership-plugin.com/show-active-subscriptions-and-providing-a-cancellation-option/

[Kevin]

Hello,

Thank you for the reply! I’ve got it working now (so far). I’m not positive, but I think it may have been because I only had the Live API credentials populated in the SM plugin settings. Once I added a set of sandbox creds, everything started to function properly. I should have done this earlier, obviously, but if the sandbox creds are indeed required, maybe highlighting that in the docs would be helpful to others like me. Thanks again!

[Author]

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