Forum Replies Created
-
Posts
-
I have just used the payment processor’s test environment…
Is this test environment equivalent to a “sandbox” environment? What happens if you run your test, using a non-test environment?
Do you have the debug logs turned on, and have you checked for any obvious issues in the logs? In the meantime, I will refer this to the developer; because it involves external payment processing.
Also, the name data returned by the payment processor… what character encoding is being used?
Are you using any page caching plugins? And if you try using an incognito browser window, are the results the same?
I have set up a series of automations to create members using the API.
What kind of “automations?” How are they started? By the server or the member?
If you manually create a member, either as the admin or a new user; does the problem occur?
Your plugin list:
Version 5.0.4 | By wp.insider | Visit plugin site
Select Simple WordPress Membership
Simple WordPress Membership
Settings | Deactivate
A flexible, well-supported, and easy-to-use WordPress membership plugin for offering free and premium content from your WordPress site.Our plugin header:
/*
Plugin Name: Simple WordPress Membership
Version: 4.5.8
Plugin URI: https://simple-membership-plugin.com/
Author: smp7, wp.insider
Author URI: https://simple-membership-plugin.com/
Description: A flexible, well-supported, and easy-to-use WordPress membership plugin for offering free and premium content from your WordPress site.
Text Domain: simple-membership
Domain Path: /languages/
Requires PHP: 7.4
*/I do not think you are using a legitimate copy of SWPM, because the current 4.5.8 is what we offer from this site. Please download and install the correct version(s) as necessary from our site.
Please review the following documentation which might be helpful for you:
https://simple-membership-plugin.com/understanding-the-impact-of-caching-on-membership-sites/BTW, what caching plugin are you using?
If you are using the Form Builder Addon, you can receive free Premium Addon Support. Please open a Premium Addon Support ticket and a developer will contact you.
https://simple-membership-plugin.com/premium-addon-support/Please see my previous response to this question:
https://simple-membership-plugin.com/forums/topic/users-keep-getting-logged-out/#post-28582Are you using the Form Builder Addon or Member Directory Listing Addon; or just the standard SWPM forms?
