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Thank you for clarifying further your issue.
So… I created a payment button for a membership called The Style Sancturay” which is an £8.99 monthly subscription and I use Stripe to manage payments.
The client then decided that they wanted to have a 7 day free trial at the beginning of the subscription, so I followed the steps in step 1 to edit the payment button to include a 7 day free trial.Did you make the changes before any transaction was carried out? Or did you make the changes after one or more transactions was carried out?
But for many people, when they sign up they aren’t getting the registration email.
For any email related issue, please try the following troubleshooting steps.
https://simple-membership-plugin.com/forums/topic/email-sending-issue-on-your-site/
So instead, if I add the registration link on the thank you page, can I stop the registration email from being sent and instead have a “you’ve registered” email?
Please read the following documentation regarding the registration process for our plugin. This will help you understand how our plugin processes the paid registration process.
Let me know if the information above helps you in any way.
Kind regards.
What did you mean by the following statement?
The paid membership was already up and running before I started the trial.
Kind regards.
I am referring to using Method 1 Offering a Free Trial Period Using a Subscription Payment from the instructions above. This is related to your comment below.
The paid membership was already up and running before I started the trial.
Kind regards.
Please create a new 7 day trial subscription and then report back with the outcome. Make sure you follow the instructions above.
Kind regards.
Hi, please check the following documentation. Let me know which method are you using to create your trial period?
https://simple-membership-plugin.com/offer-customers-free-trial-period/
Kind regards.
Hi, for email related issues please read the following instructions.
https://simple-membership-plugin.com/forums/topic/email-sending-issue-on-your-site/
Let me know if they help you.
Kind regards.
Hi, can you make sure your are not adding any spaces in the shortcode or even some HTML code. There might also be a conflict with a plugin and or your theme. Please carry out the following troubleshooting steps.
Let me know how you go.
Kind regards.
Hi, Loco Translate plugin allows you to add your customize translation file into Loco Translate plugin’s folder. This means that when you update a plugin your customize translation is not affected and or deleted.
Kind regards.
Hi, the string is translated in simple-membership-fr_FR.po file located in /wp-content/plugins/simple-membership/languages/.
However the string in the simple-membership-fr_FR.po file located in /wp-content/languages/plugins/ is not translated yet. This might be causing an issue in your site. To avoid this problem, you might like to try the following plugin
https://wordpress.org/plugins/loco-translate/to manage your translation in your site.Kind regards.
Hello Tom, please continue the support for this issue in the following support thread. This will avoid duplicate replies from support.
https://wordpress.org/support/topic/registration-link-leads-to-wrong-page/
Thank you.
Hi @Serge, sorry for the late reply. It would be a bit challenging to workout which part of the code is causing the issue. However the following line ExpiresDefault “access 2 days” catches my attention more than the other lines. But I am not sure if this is the only part of the code that will cause this issue.
Kind regards.
Hi, please carry out the following troubleshooting steps.
Let me know how you go.
Thank you.
Hi, do you see any error messages when you click on the logout link? Do you have a cache plugin running in your site by any chance?
Kind regards.
Hi, I just finished checking those strings and they have not been translated yet into French. Do you have the latest plugin version installed in your site? Currently there are 777 strings. Please check the following strings below?
Kind regards.
