[MOD1]

Hi, I did carry out the troubleshooting steps but missed one of my plugins the first time. The name of the plugin is ‘SiteOrigin Widgets Bundle’. When I deactivated this the reg form worked. By deactivating this plugin however, the layout of some pages has been affected. Is my only option to re-do these pages or have you got any other suggestions? Thanks.

[MOD1]

I’m also having the same problem. It was working fine up until last week. I’ve tested the form with plugins deactivated – no luck. The form resets after clicking register; when it worked it redirected to the login page. I tried adding the redirect code to functions.php as it seemed to work for some people but no luck. I had a few of subscribers contact me to highlight the issue and I was able to get the reg link from settings/tools and complete their registration in Firefox – Safari and Chrome were reverting to the blank form. However today I was unable to complete the registration form in any browser.

[MOD1]

Hi, I am still experiencing problems with some members not receiving their complete registration emails after payment. I have configured an SMTP plugin as suggested and now it seems emails are being blocked more by members using webmail accounts. Is there anything else I can try to ensure all emails go through? I have contacted GoDaddy who have said there is no issues with the way the email is set up so I’d appreciate any help.

Thanks

[MOD1]

Hi, I will try installing the SMPT plugin, but these troubleshooting steps are based on the log showing that the plugin has sent the email, which in my case it hasn’t (100% of the time), is there any troubleshooting steps for that?

[MOD1]

Hi,

We added an SSL cert to the website so I needed to change the “Page Setup and URL Related settings” in the plugin settings to https. After I did that it worked.

Thanks

Marie

[MOD1]

Hi, this made no difference to the problem I’m having, the page I was trying to access had a membership level called Premium. The member I logged in with has access to Premium level membership. So I tried doing a new test with free level membership, her are the steps I took:

1. Created a new page and protected the content using the Free membership level
2. Added a new member and gave it a membership level of Free
3. Opened a new incognito window in a browser that I was not already logged into
4. Opened the test page with protected content
5. Got the login message: “You need to login to view this content. Please Login. Not a Member? Join Us”
6. I login using the username and password of the new member I created
7. Instead of seeing the member content I get the login message again: “You need to login to view this content. Please Login. Not a Member? Join Us”
8. I click on login again and I get the Member Login page with all my details
Logged in as: username
Account Status: Active
Membership: Free
Account Expiry: December 15, 2017
Logout

So I’m back where I started and can’t view protected content even though I have access.

Please can somebody help with this? It was working last week and I’ve been trying to fix it for days 🙁

Thank You

[MOD1]

I notice if I log in via WordPress, I can access the member content but if I’m logged out and log in via the plugin with the same admin details, I get asked to login again. If I click on login again I get the member profile page and can’t access the member content. I’ve went through the troubleshooting steps with no luck.

Can you advise please?

Thanks

[Author]

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