Member not recognised as logged in

[MOD1]

Hi, I’m trying to access premium content after signing up as a member but when I log in, I get redirected to the correct page but when I click on a link, I get returned to the “join-us” page again even though I’m logged in.

Hope you can help.

Thanks, MOD1

[MOD1]

I notice if I log in via WordPress, I can access the member content but if I’m logged out and log in via the plugin with the same admin details, I get asked to login again. If I click on login again I get the member profile page and can’t access the member content. I’ve went through the troubleshooting steps with no luck.

Can you advise please?

Thanks

[mbrsolution]

Hi, please read the following instructions.

Thank you

[MOD1]

Hi, this made no difference to the problem I’m having, the page I was trying to access had a membership level called Premium. The member I logged in with has access to Premium level membership. So I tried doing a new test with free level membership, her are the steps I took:

1. Created a new page and protected the content using the Free membership level
2. Added a new member and gave it a membership level of Free
3. Opened a new incognito window in a browser that I was not already logged into
4. Opened the test page with protected content
5. Got the login message: “You need to login to view this content. Please Login. Not a Member? Join Us”
6. I login using the username and password of the new member I created
7. Instead of seeing the member content I get the login message again: “You need to login to view this content. Please Login. Not a Member? Join Us”
8. I click on login again and I get the Member Login page with all my details
Logged in as: username
Account Status: Active
Membership: Free
Account Expiry: December 15, 2017
Logout

So I’m back where I started and can’t view protected content even though I have access.

Please can somebody help with this? It was working last week and I’ve been trying to fix it for days 🙁

Thank You

[mbrsolution]

Hi, I understand what you mean. What I am curious about is the fact that you said it was working last week. What has changed for this not to work? Did you add any new plugins? Did you update a plugin or theme that might have caused this issue? Did your host make some changes to your server that might have caused this issue?

Regards

[MOD1]

Hi,

We added an SSL cert to the website so I needed to change the “Page Setup and URL Related settings” in the plugin settings to https. After I did that it worked.

Thanks

Marie

[mbrsolution]

I am glad you solved your issue.

Enjoy the plugin.

Regards

[oldfeet]

Hey, I’m having this same problem after upgrading my SSL certificate. However, I changed my link in the page url settings to https, but it is still not working.

Infact the plugin has not actually updated the url, because on the site it is still http. I recently upgraded the plugin and am wondering if this is the cause of it.

These are my urls in the plugin:
http://imgur.com/kkyVuFL

and here is my membership page:
as you can see the url has not updateded to https: http://ticketflipping.com/membership-login/
http://imgur.com/naxUmgV

Thanks

My website Ticket Flipping

[oldfeet]

Solved my issue as well, I had to update the links in the add-ons settings as well and my homepage links.

Thanks for the awesome plugin

[Author]

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