Complete registration email not sent after payment

[MOD1]

We put our PayPal subscription live yesterday and have had approx 27 new members, some of which have received their unique registration completion email after payment but some haven’t. When I tried sending the link manually via the tools tab in settings, nothing happened and nothing showed up in the log so I’ve had to email them from a separate account which is not ideal. The only failure that has occurred in the log is related to Mailchimp. Below is a debug log from a range of members who have received the registration email and some who haven’t:

[12/14/2016 10:30 AM] – SUCCESS: Log file reset
——————————————————————

[12/16/2016 2:19 PM] – SUCCESS: Paypal Class Initiated by 173.0.81.1
[12/16/2016 2:19 PM] – SUCCESS: Post string : transaction_subject=&payment_date=06%3A18%3A42+Dec+16%2C+2016+PST&txn_type=web_accept&last_name=Marchant&residence_country=FR&item_name=CompAir+Subscription+Buy+Now&payment_gross=&mc_currency=GBP&business=ian.mahony%40realproperty.media&payment_type=instant&protection_eligibility=Ineligible&verify_sign=AyDoxrFPCkPRzyLteX7lxpFX8y0AA5dKPQFNev0vAOT2yZ9Ok.QRWrZf&payer_status=verified&payer_email=gavinetflo%40hotmail.com&txn_id=2JF55917NU236482K&quantity=1&receiver_email=ian.mahony%40realproperty.media&first_name=Gavin&payer_id=A9MXZEXML65XQ&receiver_id=UGZVZRQYH9E4N&item_number=797&payment_status=Completed&payment_fee=&mc_fee=0.79&mc_gross=15.00&custom=subsc_ref%3D3%26user_ip%3D90.16.66.138&charset=UTF-8&notify_version=3.8&ipn_track_id=47096a659c150&
[12/16/2016 2:19 PM] – SUCCESS: Checking if PayPal IPN response is valid
[12/16/2016 2:19 PM] – SUCCESS: Connecting to: https://www.paypal.com/cgi-bin/webscr
[12/16/2016 2:19 PM] – SUCCESS: IPN successfully verified.
[12/16/2016 2:19 PM] – SUCCESS: Creating product Information to send.
[12/16/2016 2:19 PM] – SUCCESS: Transaction Type: Buy Now/Subscribe
[12/16/2016 2:19 PM] – SUCCESS: Item Number: 797
[12/16/2016 2:19 PM] – SUCCESS: Item Name: CompAir Subscription Buy Now
[12/16/2016 2:19 PM] – SUCCESS: Item Quantity: 1
[12/16/2016 2:19 PM] – SUCCESS: Item Total: 15.00
[12/16/2016 2:19 PM] – SUCCESS: Item Currency: GBP
[12/16/2016 2:19 PM] – SUCCESS: Membership payment paid for membership level ID: 3
[12/16/2016 2:19 PM] – SUCCESS: Transaction type: web_accept. Creating member account…
[12/16/2016 2:19 PM] – SUCCESS: swpm_handle_subsc_signup_stand_alone(). Custom value: subsc_ref=3&user_ip=90.16.66.138, Unique reference: 2JF55917NU236482K
[12/16/2016 2:19 PM] – SUCCESS: Could not find any record using the given email address (gavinetflo@hotmail.com). Attempting to query database using the unique reference: 2JF55917NU236482K
[12/16/2016 2:19 PM] – SUCCESS: Did not find a match for an existing member profile for the given reference. This must me a new payment from a new member.
[12/16/2016 2:19 PM] – SUCCESS: Creating new member account. Membership level ID: 3
[12/16/2016 2:19 PM] – SUCCESS: Member signup URL: [https://compair.online/membership-join/membership-registration/?member_id=28&code=88c50d9693731155a8b7e2cb76080696]
[12/16/2016 2:19 PM] – SUCCESS: Member signup/upgrade completion email successfully sent to: gavinetflo@hotmail.com
[12/16/2016 2:19 PM] – SUCCESS: Saving transaction data to the database table.
[12/16/2016 2:19 PM] – SUCCESS: Transaction data saved.
[12/16/2016 2:19 PM] – SUCCESS: Paypal class finished.

[mbrsolution]

Hi, please check the following troubleshooting steps.

Let me know if they help you.

Regards

[MOD1]

Hi, I will try installing the SMPT plugin, but these troubleshooting steps are based on the log showing that the plugin has sent the email, which in my case it hasn’t (100% of the time), is there any troubleshooting steps for that?

[mbrsolution]

Hi, the troubleshooting tips are also helping you with issues related to emails not being sent.

[MOD1]

Hi, I am still experiencing problems with some members not receiving their complete registration emails after payment. I have configured an SMTP plugin as suggested and now it seems emails are being blocked more by members using webmail accounts. Is there anything else I can try to ensure all emails go through? I have contacted GoDaddy who have said there is no issues with the way the email is set up so I’d appreciate any help.

Thanks

[mbrsolution]

Hi, I personally don’t use GoDaddy host. I know many after a while choose to change hosts. In saying that the plugin developers will investigate further your issue.

Thank you

[admin]

I have checked your log file and the plugin is definitely executing the email sending code. The following line confirms it.

SUCCESS: Member signup/upgrade completion email successfully sent to: xxxx@hotmail.com

Remember, that not all payments will generate an email. It will only send a new email if someone paid for a new membership who needs to register (meaning they don’t already have a membership account).

If you have any doubt, just reset the debug log then do ONE transaction and read the log file. It will tell you everything it did. If you look at debug log from 20 transactions, you may get confused.

Your server has email delivery issue (Godaddy is really bad for this). I know that our plugin has no issue with executing the email sending code. You can try a different plugin to see if that works better on your godaddy server.

[Author]

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