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I’m also having trouble with the partial protection short code. My custom messages are not showing at all. Please see https://parentingaces.com/update-on-2021-jr-comp-changes/ as an example. What am I missing here???
Okay, nevermind. I figured out that I had to go back into the Membership Levels and change the access for the entire category first. Now it’s public and viewable by anyone.
Thank you. However, when I use the Custom Message add-on, it doesn’t differentiate between Free and Premium members so that everyone sees the message. What I’m trying to accomplish is to have one message come up when a non-member tries to view any protected content and a DIFFERENT message come up when a Free member tries to view Premium-only content. Is there a way to do that?
It turns out this was a storage issue with WordPress. My hosting company, GoDaddy, was able to resolve it for me.
I have submitted a contact form but haven’t gotten a reply yet. Hoping to hear something soon. Thanks!
Yes, but you have offered me no solution. I need to be able to view my Members with the Members tab of the plugin. Is anyone else having this issue? Is there a setting I need to change?
I have already tried all the troubleshooting to no avail. I do have 2 support tickets running for 2 different issues. This one has to do with registered members not being able to login and view content. The other one has to do with the fact that I can no longer see my Members in the Members tab in the plugin. Please advise.
I am now starting to have members asking for refunds which means I am now losing money. Can you please find a resolution for me?
A Free Member just emailed me the following:
When I enter the password and attempt to login I get the following error message: “Password Empty or Invalid”
It seems everyone is having trouble logging in and viewing content now. Very frustrating!
I deactivated then deleted the plugin. Then I reinstalled it. I still cannot see my Members. Please advise.
Here is one example. This user has had trouble since she paid for the annual membership. She cannot login and view protected content.
[04/22/2019 8:26 PM] – SUCCESS: Authentication request using email address: x@gmail.com, Found a user record with username: x@gmail.com
[04/22/2019 8:26 PM] – SUCCESS: Authentication request – Username: x@gmail.com
[04/22/2019 8:26 PM] – SUCCESS: Authentication request using email address: s@gmail.com, Found a user record with username: x@gmail.com
[04/22/2019 8:26 PM] – SUCCESS: Authentication request – Username: x@gmail.com
[04/22/2019 8:26 PM] – SUCCESS: Authentication successful for username: x@gmail.com. Executing swpm_login action hook.
[04/22/2019 8:26 PM] – SUCCESS: Trying wp_signon() with username: x@gmail.com
[04/22/2019 8:26 PM] – SUCCESS: wp_authenticate action. User with username: x@gmail.com is already logged in.
[04/22/2019 8:26 PM] – SUCCESS: Setting current WP user to: x@gmail.com
