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Yes, I’m using Stripe. I already have that shortcode active too. Non of them work… I have them before the users subscribed so I guess is compatible.
Well, I’m sorry to hear that :/
Do you have a paid support or something where you enter the site and check if it can be fix somehow?
Hi again,
I’m having the same problem over and over every month. Now another different 2 users changed to expired even when the payment was correct. I changed them manually to Active but it shouldn’t happen like that. I can’t manage users manually every month. Is there anything you can do to help me figure it out? The show not a visible error in the debug log as I sent you in the screenshot early in this ticket.
I don’t know what to do.
Hi, thank you. Yes I could change it by editing the access date. 🙂
Another thing, Which would be the best way to offer a discount launching offer for members to the regular membership level? The normal price is 33$ month, so my client is planning to launch for 22$ during a year for members that registers during the first launching week. How can I do this properly?
Is there a way to set the access to this people with an expiration date so they need to “upgrade” to 33$ after X time, or is there a way to do this automatically?
I have this example of one of the users.
Here are the payments in SM. She registered on April 12, then the next correct and verified payment is may 17… the one on may 3 is the thing that the affected used have in common. I don’t know anything about that payment.
https://drive.google.com/file/d/1jfIOJfqlw2QjpRVFMGUFGYNPV0rTYE8p/view?usp=sharingThen the debug log is this
https://drive.google.com/file/d/1jqx3zC-JcPMz9VLgAVCN6NJkg-uJjHDH/view?usp=sharingHi, I still see my answer in “awaiting moderation” is it because of the screenshots? can you check them even if they are not visible to everyone?
Thank you. Yes, I have it turned on but I don’t know where and what to look.
This only affects these two members, yes. The are “expired” even when the payment is validated
Also I noticed that I can’t change manually any member status. It always go back to the previous. For example I have a member who cancel the membership deleting his own account but the member is still there and “active”, I tried to change to expired o cancelled but it returns again to “active” :/
Thank you, Yes I’m using WP Super cache but already set the options as in the Simple Membership documentation.
I checked the after login redirection and there was the problem I think. Let’s see if it works well now. 🙂
Thank you. The problem is different, I checked with the users later and try it myself:
When the payment is done by Paypal and also Stripe the member is created with that email then when they go to the registration page and fill the form it shows and error because the “email already exist” so they can’t register with the original email.
