Display Member’s Active Subscription and Cancellation Link not working

[Ibelina]

Hi, I’ve notice that the shortcode [swpm_stripe_subscription_cancel_link] doesn’t work properly. I have a couple of members who want to unsubscribe, but in their profiles where the shortcode is, says that they have no active subscriptions. I follow the documentation here:

https://simple-membership-plugin.com/?s=cancel+stripe

Any idea what can be happen?

[The Assurer]

And you are using Stripe? The documentation you cited only applies to Sripe.
Also, do you have the debug logs turned on, so that the issue can be diagnosed?

[admin]

It’s better to use the following new option. It works for both the Stripe subscriptions and the new PayPal subscriptions:

https://simple-membership-plugin.com/show-active-subscriptions-and-providing-a-cancellation-option/

Once you’ve set it up, run a test to ensure it’s working correctly on your site. If the users you’re referring to subscribed a long time ago, their subscriptions may not be compatible with this new cancel option. In such cases, you’ll need to cancel those subscriptions manually from your Stripe account.

[Ibelina]

Yes, I’m using Stripe. I already have that shortcode active too. Non of them work… I have them before the users subscribed so I guess is compatible.

[Author]

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