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That’s three users with the exact same problem. Surely there must be a coding issue with the recent plugin update? It looks to be calling the wrong data into the email sent to admin.
Yes, I am using form builder.
I have customised html text for confirmation.
I have nothing selected for ‘send confirmation email to user’.
I have checked everything. I cannot see anything wrong my side. There are no redirects on the server. Everything is working fine for everything else. The problem remains that while your plugin is sending a notification email to admin, it’s the wrong email. It’s the old style email which copies the subscribers confirmation and not the bespoke notification email text, as entered into the control panel.
Yes. That’s exactly the problem. I have triple checked everything and run it with no other plugins activated and it does the same thing. The admin email account receives a notification email, but instead of the email being the one entered into the appropriate box in the settings page, it is a copy of the email sent to the new member (which is how it was before this recent plugin upgrade supposedly introduced the bespoke notification email option).
Hi. I’ve run it again. I’m still getting a copy of the email sent to the new member to the admin email account, not the bespoke admin email. The debugging text suggests the email should have been sent:
[10/06/2016 12:03 PM] – SUCCESS :Form builder addon – admin notification email sent to: xxx@csfleak.info
But what seems to be happening is that an email is indeed being sent to admin, but it’s the wrong email.
Yes. I wrote a custom email in the box and also used tags for member name, username etc.
That custom email doesn’t seem to send, rather admin just receives a copy of the email sent to the member, which is what used to happen before the update.
I’ve managed to fix the conflict issue. It was simpler than I feared, and also highlighted the need to tidying up another element of our website. Thank you for your help. Davi
Hi. I had tried all that before, but I did it again today and it turns out the ThickBox plugin was causing the problem – I must have someone missed it first time around. The thickbox plugin is required to run another function on our site, so we can’t switch it off. Have you – or anyone else 🙂 – ever come across this issue before? When I inspected via Google Chrome, there were errors relating to jquery. I don’t know enough about jquery to fix things. Many thanks, David 🙂
I’ve put a test stripe button on the site here: test stripe button. Every time the payment completes (using stripe test cards – it’s in test mode) the 500 error triggers. The user should be redirected to this thank you page once this payment has process, but it just errors out.
Many thanks, David
Hi,
Thanks for your help.
I’ve resolved the double last name issue, but I think the password issue remains a problem. I can understand why an email going to the registrant with their password is useful, but perhaps developers could consider for future releases removing the password from the admin notification irrespective of what might be in the template for the member email itself?
Many thanks 🙂
Yes. That’s exactly how I set it up. I use stripe for something else, so I know the api codes work. Thanks, David
Hi Daisy,
I have a similar issue. Do you put that PHP code inline with your page content in WordPress, and if so, do you use a plugin to allow you to use PHP code in page content?
Thanks,
David 🙂
Many thanks. I pasted it into the code rather than formatted WYSIWUG field and it works fine now.
One related question. The form link now appears on the thank you page as follows:
“Click on the following link to complete the registration.
Click here to complete your paid registration”
Is is possible to customise this text? I looked on the custom message plugin, but cannot see it. We’re using this plugin for membership applications and the term ‘registration’ and ‘paid registration’ don’t really fit. Is is possible to change this text somewhere, without fiddling with the core? Can it be done using a sort of child plugin or via functions.php?
Many thanks,
David
