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[Resolved] Common Reasons for Member Login Related Issues

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Simple Membership Plugin › Forums › Simple Membership Plugin › Common Reasons for Member Login Related Issues

Tagged: registration issue, simple membership

This topic contains 39 replies, has 13 voices, and was last updated by  admin 1 year, 6 months ago.

Viewing 10 posts - 31 through 40 (of 40 total)
← 1 2 3
  • Author
    Posts
  • May 29, 2019 at 12:04 am #18342

    Vlad
    Participant

    My WP version is 5.2
    My PHP version is 7.2

    May 29, 2019 at 2:46 pm #18356

    Vlad
    Participant

    I want to thank all who have given thoughts and suggestions, but my issue is not with LOGIN.

    My issue is with REGISTRATION. When one goes to our HOME PAGE, the first thing the see is “To obtain assess to our website, Please Register, for FREE…” When they click the link, REGISTER, to goes to the REGISTRATION page. If they click the JOIN US link, the page opens up that talks about the benefits of joining the FREE MEMBERSHIP, and if they click the JOIN US link, it does not to to the REGISTRATION page, so they can register and become a FREE Member, but it goes back to the JOIN US page.

    Even after attempting to redirect by inserting a link to go to the REGISTER page, the JOIN US redirect link re-appears.

    What is going on and how can I correct this?

    May 30, 2019 at 12:38 am #18363

    mbrsolution
    Moderator

    Hi @vlad, the documentation I shared in a previous post explains how to edit the Join Us page. This page is created by SMP by default when you first install the plugin. It is up to you to edit this page to suit your needs.

    Kind regards

    July 21, 2019 at 7:49 pm #18650

    Schiebermc
    Participant

    Hello,

    Like many others here, I am having a login redirect issue. When navigating to a protected page, I get the message indicating that I am not logged in. When I click the login link, I am redirected to a a page indicating that I am *actually* logged in. Attempting to visit the protected page, I get the same message. Loop and repeat.

    Here is what I have tried:
    1. disabling all plugins
    2. disabling all themes
    3. ensured only http pages exists on my site
    4. ensured only www pages exists on my site
    3. forced WP and Simple Membership synchronization.
    4. removed caching from site (endurance level 0)
    5. ensured no caching plugins exists
    6. contacted my server provided, reset cache, disabled cache, ensured PHP is up to date and functional.

    I might also add that I have another site on the same server, that is not plagued by this issue, and that the site has no apparent differences.

    Is there any other advice? I see many people have the identical issue, but they never post the solution, weird.

    July 21, 2019 at 9:10 pm #18651

    mbrsolution
    Moderator

    Hi @schiebermc,

    If you are trying to access protected pages as admin, please check the following instructions.

    Let me know how you go.

    Regards

    July 21, 2019 at 10:35 pm #18652

    Schiebermc
    Participant

    Hello @mbrsolution

    Thank you for your response.
    Unfortunately, the problem is persistent across other user levels – not just admin.

    July 22, 2019 at 12:19 am #18653

    mbrsolution
    Moderator

    @schiebermc,

    Did you read through the following troubleshooting tips?

    Regards

    July 22, 2019 at 12:25 am #18654

    Schiebermc
    Participant

    @mrbsolution

    Yes, I have exhausted all troubleshooting options via both this and that, that is why I am resorting to posting here.

    July 22, 2019 at 12:36 am #18655

    mbrsolution
    Moderator

    Hi, I have submitted a message to the developers to investigate further your issue.

    Thank you

    July 22, 2019 at 7:32 am #18659

    admin
    Keymaster

    This means some page configurations have been messed up. I will need to manually go through your settings and check that the following is correctly configured. Then check all the other settings of the plugin and correct (if needed):
    https://simple-membership-plugin.com/membership-registration-process-overview/

    This is a manual process that I can do if you submit that premium support ticket.

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