Common Reasons for Member Login Related Issues

[admin]

The plugin’s login system has been thoroughly tested, and no issues have been found. However, if you encounter problems like the following on your site, this post may help:

• Login is successful, but accessing a protected page prompts you to log in again.
• The login session expires after browsing a few pages.
• After submitting the login form, the user is not recognized as logged in.

These issues typically originate from one of the following sources. Review each item in the checklist to identify which one may be affecting your site.

Checklist #1

This issue can occur if your site has a mix of HTTP and HTTPS pages. When users log in from an HTTPS page and then navigate to a non-HTTPS page, the authentication may fail due to security restrictions. For example, if members log in via an HTTPS page but are redirected to an HTTP page after login, the session will not persist.

To avoid this, choose either HTTP or HTTPS for your entire site and stick with it consistently. If your site uses an SSL certificate, the best practice is to force all pages to load over HTTPS.

A plugin like the following can be helpful (if you don’t know how to do it yourself):
https://wordpress.org/plugins/https-redirection/

Additionally, check the settings menu of the membership plugin and the membership level menu to ensure all URLs are set to ‘https.’ For instance, if you installed the plugin when your site was using ‘http’ and later added an SSL certificate, some URLs, such as the after-login redirection, may still be set to ‘http,’ which can cause issues.

Checklist #2

The same principle applies to mixing ‘www’ and ‘non-www’ versions of your site (as noted in checklist #1). If a user logs in via the ‘www’ version and then navigates to the ‘non-www’ version, the login will not be recognized. Choose one format (either ‘www’ or ‘non-www’) and use it consistently for all URLs across the site.

Checklist #3

This issue may be related to caching, either from a caching solution you’re using or caching implemented by your hosting provider. The following documentation can help you understand how caching impacts a membership site.:

https://simple-membership-plugin.com/understanding-the-impact-of-caching-on-membership-sites/

We have integration with the following caching plugins:

https://simple-membership-plugin.com/wp-super-cache-compatibility-simple-membership/
https://simple-membership-plugin.com/w3-total-cache-compatibility-simple-membership/
https://simple-membership-plugin.com/wp-rocket-cache-compatibility-for-simple-membership/
https://simple-membership-plugin.com/wp-fastest-cache-compatibility-for-simple-membership/

Checklist #4

The PHP session on the server may not be functioning properly. If PHP session data is being lost on your site, it can cause the plugin to behave unexpectedly. Contact your hosting provider to check the PHP session configuration and ensure that it is working correctly.

Checklist #5

Another plugin may be conflicting with our user login functionality. You should do the following conflict test:
https://simple-membership-plugin.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/

Get Paid Help

If you need more in-depth assistance to investigate the issue specific to your site and setup, you can use the following option:
https://simple-membership-plugin.com/paid-support-simple-membership-plugin/

[lyncho]

I am really struggling and having a raft of log in issues. I have paid for the premium support but this is not helping. Can someone please help me?

Thanks in advance
Olga x

[mbrsolution]

@lyncho, I have replied to your support thread.

Regards

[bobgarrett]

I dont think these apply to the problem I have. Specifically when a user logs in and we have it set to redirect them to the previous page then the URL they are sent to excludes the ‘punctuation’ e.g. httpswww.mysite.org.ukmember-list.
Can you suggest why this is and how to fix it?

[mbrsolution]

@bobgarrett, can you create a new support thread with your issue.

Thank you

[Nathalie]

These are exactly my problems.
People log in and then are sked to login again and again, without ever being able to access the content.
I lost tons of visitors in the process.
Sometimes somebody contacts me and then I tune my website until it works, without knowing why suddenly it works.
And when I come back next time it doesn’t work anymore…

I have none of the above problems.

But this is really the most frustrating experience I ever had with a WordPress website.
It took me a lot of time to build this membership site, put all the content in; but in about 3 years, nobody was able to use it.
Since there are some other issues with the registration process that were never resolved, I gave up on it.

But I deeply regret that I chose this solution.

[nicodefo]

I would to know how to make disappear registration link from the header menu when I am logged in 🙁

[mbrsolution]

@Nathalie, I am sorry to hear of the issues you have had with our plugin. I can assure you the plugin does work. I have tested the plugin just like Admin mentioned above in different environments with many plugins without any issues.

Unfortunately not all plugins will work in all environments. And this looks like is the case here with your server and site settings.

If you would me to help you further, can you open up a support ticket.

Otherwise I hope your other solutions works better for you.

Kind regards

[bobgarrett]

I have previously posted on this topic but the problem is still there from time to time, including it affecting me.
The problem is as you describe above “i) Login is successful but when you go to a protected page, it prompts you to login again.”
The only way to resolve this for other users is via admin to log them out of all sessions.
For myself, this morning, I tried deleting the cookies relating to SWPM. The problem then went away. So I suspect there remains some issue with cookies. If you would like to see the cookie values I can provide these.

[mbrsolution]

Hi @bobgarrett, it sounds like you might have a cache related issue. Do you use a cache plugin? Does your sever use a cache system? Do you use Cloudflare or a similar CDN system?

[bobgarrett]

We have not added any cache plugin and as far as I know the server has no caching but if you know how to check I will try.
Doesn’t the fact that deleting the cookies solves it suggest there is some miss-timing in these?

[mbrsolution]

Hi, since this issue has happened more than once in your site I have submitted a message to the developers to investigate further this issue.

Kind regards

[admin]

There are no issues with the login process of the plugin. It’s a site/server specific issue.

Ask your hosting provider what caching they are using on their end. Many hosting provider use caching on their end for the cheaper plans.

[Col]

I do not have the feature to choose a url in the settings when a user logs in. Any ideas guys

[mbrsolution]

Hi @Col,

I do not have the feature to choose a url in the settings when a user logs in

Are you trying to redirect a user to a different page, post when they log in? If you are, have you tested the following plugin/addon?

Thank you

[Author]

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