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[Resolved] Stripe payment button doesn't work on desktop

Simple Membership Plugin › Forums › Simple Membership Plugin › Stripe payment button doesn't work on desktop

  • This topic has 8 replies, 3 voices, and was last updated 8 years, 4 months ago by Sam.
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • March 17, 2018 at 1:03 pm #13765
    Sam
    Participant

    Stripe payment button doesn’t work on desktop. When you click on it the page doesn’t go anywhere. But it works fine on mobile. Please advise.

    March 17, 2018 at 1:31 pm #13767
    The Assurer
    Moderator

    What O/S, browser and version are you using? Please provide links and instructions on how to recreate the issue.

    March 17, 2018 at 1:37 pm #13768
    Sam
    Participant

    Try this page https://www.jarodd76.club/membership-join/subscribe/

    Go to pay with credit/debit card and you will see that when you push the button nothing happens.

    Currently using Windows 10, latest version of chrome browser.
    Works fine on Pixel C teblet, running latest version of Android and Chrome (mobile)

    March 18, 2018 at 12:16 am #13770
    mbrsolution
    Moderator

    Hi @Sam, can you carry out the following troubleshooting steps.

    Once you finished, let us know what the outcome is.

    Thank you

    March 18, 2018 at 1:08 pm #13774
    The Assurer
    Moderator

    @Sam, as of this morning, the button works “as expected” for me:
    https://pasteboard.co/HctgS2X.png
    Windows 10 Pro, and Chrome.

    March 18, 2018 at 1:19 pm #13776
    Sam
    Participant

    I think you’ve tried the PayPal button not Stripe.

    March 18, 2018 at 2:10 pm #13777
    The Assurer
    Moderator

    Gotcha, didn’t immediately see those tabs…

    The button behaves in the manner you described… nothing happens. When I inspect the (Buy Now) code for the PayPal VS Stripe buttons… I noticed that the Stripe buttons don’t seem to have any “submit” action in the button code!

    Did you correctly copy all of the button code?
    https://simple-membership-plugin.com/create-stripe-buy-now-button-for-membership-payment/

    Have you always had that tabbed payment page? Have you tried putting the payment buttons on different pages?

    March 19, 2018 at 10:19 pm #13794
    Sam
    Participant

    I used the following shortcode

    [swpm_payment_button id=75 button_text=”Pay Now” class=””]

    This made the buttons the same as the rest of my theme and is what broke it. I’ve now changed the buttons back to standard (it works again on desktop) and then made both the stripe and paypal the same with a button image.

    March 19, 2018 at 10:38 pm #13795
    Sam
    Participant

    Cancel my last comment, I think this is actually a caching issue because it started again with the standard buttons. I’ve set a rule not to cache that page and it seems to have resolved things now.

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