Registration Issues

[pamball]

I have everything set up and it all seems to be working fine, except….
when someone signs up and pays through PayPal they do not get the complete Your Registration email so they do not get to setup their username and password. They do show in the members list but without the username and password. Any suggestions on fixing this issue? Is there something I may be missing as far as those emails being sent out?
Thanks in advance!
Pam

[mbrsolution]

Hi, do you have PayPal IPN set up?

[pamball]

Thanks we do now! I hope it works! If not I will post here again!
Thanks again,
Pam

[pamball]

ok another member signup this morning after the IPN was setup in Pay Pal is there something more I need to do with that within the Word Press itself? Or another setting I may be missing?
The word press has the payments listed and has them listed as members but no username and password so they are unable to login….any suggestions?

[mbrsolution]

Hi, did you enable Debug Mode? If you didn’t can you enable debug mode and then check the log file after another person signs up.

[pamball]

Thank-you again! I have enabled this and will let you know what it tells me, :0)
Pam

[pamball]

OK according to the debug log everything was successful….my only problem now seems to be that since PayPal is providing the email address for my members to the WP Membership plugin, when they try to complete the registration it won’t let them choose a username and password because their email address is already in the database.
Any ideas how I can fix this or a way to get around it?
Thanks,
Pam

OH here is a sample of the log: (I replaced actual email address with email address as not to provide their info)

[11/21/2015 1:36 PM] – SUCCESS :Paypal Class Initiated by 173.0.81.1
[11/21/2015 1:36 PM] – SUCCESS :Post string : transaction_subject=subsc_ref%3D2%26user_ip%3D24.118.35.97%26swpm_id%3D387&payment_date=05%3A36%3A17+Nov+21%2C+2015+PST&txn_type=web_accept&last_name=Ewy&residence_country=US&item_name=1+Person+Membership+-+Buy+Now&payment_gross=30.00&mc_currency=USD&business=JeanieB506%40aol.com&payment_type=instant&protection_eligibility=Ineligible&verify_sign=A2l242kfBNIjPA7dhGw2ouxbGTwsAjLgFfiK56aWUTcqD1LEbbf1iDOm&payer_status=verified&tax=0.00&payer_email=emailaddress&txn_id=9XF93083LY053810W&quantity=1&receiver_email=enailaddress&first_name=Brenda&payer_id=C3YLS3VB9YJ66&receiver_id=GHMBWRNDV854W&item_number=36&handling_amount=0.00&payment_status=Completed&payment_fee=1.17&mc_fee=1.17&shipping=0.00&mc_gross=30.00&custom=subsc_ref%3D2%26user_ip%3D24.118.35.97%26swpm_id%3D387&charset=windows-1252&notify_version=3.8&ipn_track_id=10eb59bb63ef5&
[11/21/2015 1:36 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.
[11/21/2015 1:36 PM] – SUCCESS :IPN successfully verified.
[11/21/2015 1:36 PM] – SUCCESS :Creating product Information to send.
[11/21/2015 1:36 PM] – SUCCESS :Transaction Type: Buy Now/Subscribe
[11/21/2015 1:36 PM] – SUCCESS :Item Number: 36
[11/21/2015 1:36 PM] – SUCCESS :Item Name: 1 Person Membership – Buy Now
[11/21/2015 1:36 PM] – SUCCESS :Item Quantity: 1
[11/21/2015 1:36 PM] – SUCCESS :Item Total: 30.00
[11/21/2015 1:36 PM] – SUCCESS :Item Currency: USD
[11/21/2015 1:36 PM] – SUCCESS :Membership payment paid for membership level ID: 2
[11/21/2015 1:36 PM] – SUCCESS :swpm integration is being used… creating member account…
[11/21/2015 1:36 PM] – SUCCESS :swpm_handle_subsc_signup_stand_alone(). Custom value: subsc_ref=2&user_ip=24.118.35.97&swpm_id=387
[11/21/2015 1:36 PM] – SUCCESS :Modifying the existing membership profile… Member ID: 387
[11/21/2015 1:36 PM] – SUCCESS :Upgrading the current membership level (2) of this member to the newly paid level (2)
[11/21/2015 1:36 PM] – SUCCESS :Member signup/upgrade completion email successfully sent to: EMAIL ADDRESS
[11/21/2015 1:36 PM] – SUCCESS :Saving transaction data to the database table.
[11/21/2015 1:36 PM] – SUCCESS :Transaction data saved.
[11/21/2015 1:36 PM] – SUCCESS :Paypal class finished.

——————————————————————

[pamball]

Another thing this log says that the Member signup/upgrade completion email successfully sent to: EMAIL ADDRESS however they are not receiving the email.
Thanks,
Pam

[mbrsolution]

Hi can you provide more information in regards to the following.

when they try to complete the registration it won’t let them choose a username and password because their email address is already in the database.

Can you confirm that the e-mail is not landing in the spam box?

[pamball]

when they are redirected back to the registration page the form tells them the email address is already taken…..

No the email is NOT going to SPAM it never arrives, :0( I have tried myself.

Thanks,
Pam

[mbrsolution]

Is this the first time these members sign up? Or did they first signed up using WordPress registration process?

[pamball]

this is happening when they go directly to the pay pal button and then the site redirects them to the registration page and they cannot complete it using the same email address they used to pay.

[mbrsolution]

Are you running the latest version of this plugin and any add-on you might have installed running as well?

[pamball]

Yes I am running version 3.1.2 and the only addon is the simple membership form shortcut which is version 1.1

[mbrsolution]

Have you tried to use the following Tools in the plugin?

[Author]

Posts