[Thijzie]

In case someone is still running into similar problems, I finally solved mine!

It turned out that in “Settings > Mail settings > Sender mail address” (Could be slightly different, I don’t use SWPM in English) we didn’t have a valid e-mail. The plugin still logged the mails as successfully send, but this obviously caused an error.

So everyone better triple check your settings!

[Thijzie]

Hello, thanks for the great plugin.

It seems I am experiencing the exact same problems as LA22.
The emails are send fine when using other plugins, but the completed registration mails are not send with SWMP.

The log says:

[04/04/2020 8:42 PM] - SUCCESS: Member registration complete email sent to: XXXX@XXXX.XX. From email address value used: XXXXXX

However, no mail is sent. I tried different email adresses and different providers.

When checking my personal mails (I test every now and then) I could deduce that the last time everything worked for me was on 11 July 2019.

Please let me know if you can think of any solution.

[Thijzie]

I run the latest version of SWPM as well (My wordpress does not suggest any possible update). Again the account is created in LIVE mode, but the cancellation does not work. I tested it myself, and the money is actually withdrawn from my Credit Card, but when I cancel it does NOT work, and it throws the error as in the log. I know the log says it was in test mode, but I am 100% sure I setup everything correct live. It actually used to work fine a couple of weeks ago, but for some reason it stopped working…..

[Thijzie]

Mmm, I tried the steps but this does not resolve the issue. The thing is that when I register an account (without sandbox in SWPM) I see my subscription in the Stripe Live mode. The error appears when trying to delete the same account. Is it possible that registering and deleting of the same membership are linked to different modes (live and test)?

[Thijzie]

Mmmmm, it looks like the error log is working. I just subscribed in the LIVE mode (using my actual Credit Card), and after that immediately deleted my account. I got the following log. It surprises me that the log says the payment was made in sandbox mode, while the account was 100% live, and the user appeared in the live settings of Stripe as well. Anybody has any idea? Is there any way in which I can reset the cache or something?

[01/12/2020 6:54 PM] - SUCCESS: Member registration complete email sent to: XXXXX. From email address value used: XXXXX
[01/12/2020 6:54 PM] - SUCCESS: Auto login after registration feature is enabled in settings. Performing auto login for user: XXXXX
[01/12/2020 6:54 PM] - SUCCESS: Handling auto login request...
[01/12/2020 6:55 PM] - SUCCESS: Attempting to cancel Stripe Subscription sub_XXXXXXXX
[01/12/2020 6:55 PM] - SUCCESS: Payment was made in sandbox mode. Using test API key details.
[01/12/2020 6:55 PM] - FAILURE: Error occurred during Stripe Subscription cancellation. No such subscription: sub_XXXXXXXX; a similar object exists in live mode, but a test mode key was used to make this request.
[01/12/2020 6:55 PM] - FAILURE: Error details: {"code":"resource_missing","doc_url":"https:\/\/stripe.com\/docs\/error-codes\/resource-missing","message":"No such subscription: sub_XXXXXXXX; a similar object exists in live mode, but a test mode key was used to make this request.","param":"id","type":"invalid_request_error"}

[Thijzie]

Thank you MBRSolution,

The link in your answer describes how to cancel a subscription manually, or how to use the webhook to cancel a member account after the subscription in Stripe is cancelled. (Stripe -> SWPM)

I want it to work the other way around, when a user deleted their SWPM profile the Stripe subscription has to be canceled. (SWPM -> Stripe) This used to work, and still works in sandbox but not in live mode?

[Author]

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