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Could this be connected to the issue I reported a few weeks, about a month ago too where I reported issues with PayPal IPN not making it back / communicating to the site? If users get an error when they manually update their profiles, maybe this is the reason for the IPN failing too?
Hey,
Yes, I have the IPN turned on in my PayPal Account. I have been using this Plugin for around 3-4 years now with only the odd issue. It just suddenly stopped working over the weekend.
My web host has said ” The IPN requests aren’t even hitting our servers – we should see them in the access logs and there’s nothing.”
They did however find a memory leak in one of the plugins which I have reported to the Plugin Developer. It was in the Modula plugin. My web host says it could be or not related to the IPN issue. Is that a possible scenario?
I’m currently having to update member profiles manually which means I still have the functionality, but it’s not ideal.
Hey,
Yes, it has now been upgraded to the latest PHP version but I am still seeing that I am getting the same 503 error on IPN PayPal page. I have gone back to my host to see if they can look at it in any logs.
I did try to resend a IPN that successfully completed a few days ago before I started to have this problem to test it but it failed.
There is no log in the debug file (on the plugin) regarding this. Would the web host be able to see more details in their logs?
I had a similar issue nearly a year ago that just kind of resolved its self after a few days. But back then I could see in the plugin debug file that it was trying to communicate with PayPal.
I have been in contact with my host who provided the following…
“Good morning,
This doesn’t look to be anything server side but rather your site running on an older version of PHP that is now at the end of it’s life.
When a site is running on older versions of PHP you’re much more likely to encounter problems as plugins, themes etc all start to run on newer versions of PHP.
We can upgrade this for you at no cost but it’s best to do it at a time where you’ll have low traffic volume as the migration across to the newer server can mean downtime of up to 30 mins. If you’d like to schedule it in just let me know the best time between 8am and 6pm. Or I can go ahead with it immediately if you’d prefer. ”
I have asked to be upgraded, but just wanted to see if this could be the reason for the 503 error message?
Pete
I have done some checking and it appears that the plugin “Elementor” caused the issue. It was automatically updated four hours or so ago. I rolled the plug in back to a previous version which fixed the issue.
The word “Specialist” is part of their advertising so I guess it pulled it from there somehow and affected users accounts.
Just wanted to share if anyone else is having any issues?
Hi there,
I am still having issues with this. We did stop using the automatic account updates after payment received as it was patchy. We started to accept payments again to see if the issues had been resolved, but sadly we are still having issues.
When we look at the IPN history on PayPal account we are seeing error 503 when PayPal is trying to communicate with the script / server?
Would this be an issue with our site, maybe a plugin conflict or something else?
We did try to put the IPN URL into the browser to see if we had the same 503 error but it appears to work and is showning in the debug log.
We are tempted to pay for the support which you offer to get this resolved as it’s time consuming for us to manually update member profiles after payment has been recived. Pus, we are not confident in doing something we do not know about due to the risk of doing something wrong.
Thanks,
Pete
