[Rachel]

Here is the link to the screenshot since it didn’t show up: https://monosnap.com/file/Y5L3lj3mWKYv0IJnDffLpcQtnhLvqb

[Rachel]

Hi there – I went back through the documentation on the formbuilder add-on, re-added a separate join us page and then fixed the shortcode on the custom registration page…….. regardless there is only one membership level on our site, which is the free one.

Here’s the shortcode on the page:

What i meant by

but when I go in to edit their membership I can see it there and it’s activated when I click save.

Are you saying that you see the member in the list but it is not active until you click on the save button?

When a user signs up and activates their account via email, when i go in the back end and click on “edit” I see that they are signed up under that membership level, but until I click “save,” they are not able to access the protected parts of the site.

[Rachel]

Hi there. I have reviewed that link many times.

There is only one membership level and it is free. As I said, when they click the activation link in their email, it’s not saving them in the one free membership level, but when I go in to edit their membership I can see it there and it’s activated when I click save. Even though I do not have the approve new members ticked.

[Author]

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