[matsumoto1111]

Thank you for your response.

We have enabled the following setting, as it allows paid members to change to free member status once their subscription period ends.
https://simple-membership-plugin.com/auto-downgrade-an-expired-members-account/

If this setting is indeed the cause, could you clarify under what specific circumstances this issue might occur?
Additionally, could you please advise on any possible countermeasures?

[Author]

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