Unexpected Membership Level Change after Stripe Subscription Renewal

[matsumoto1111]

Hello,

Thank you for the continued support with Simple Membership.

Typically, when a user completes a payment through Stripe, their membership level is upgraded from Level 3 (free member) to Level 4 (paid member), and it remains at Level 4 for recurring payments. However, as seen in the following URL for user “3068,” we occasionally observe that some users with recurring payments have their membership level revert from Level 4 to Level 3.

https://photos.app.goo.gl/DzeyHH9vFDwaYG3EA

We have investigated this on our end but couldn’t find any consistent pattern, leading us to believe it may be an issue with Simple Membership. Could you provide any insight into the possible cause?

Note: The webhook that is triggered after a successful payment in Stripe (/?swpm_process_stripe_subscription=1&hook=1) returns a 200 response status.

[The Assurer]

We have investigated this on our end but couldn’t find any consistent pattern, leading us to believe it may be an issue with Simple Membership. Could you provide any insight into the possible cause?

Unlike hardware, software is not intermittent. Please enable the debug logs; and the next time it happens, examine the logs for clues.

Also, ensure this feature is not turned on:
https://simple-membership-plugin.com/auto-downgrade-an-expired-members-account/

[matsumoto1111]

Thank you for your response.

We have enabled the following setting, as it allows paid members to change to free member status once their subscription period ends.
https://simple-membership-plugin.com/auto-downgrade-an-expired-members-account/

If this setting is indeed the cause, could you clarify under what specific circumstances this issue might occur?
Additionally, could you please advise on any possible countermeasures?

[The Assurer]

You need to turn on the debug logs. Without the debug logs, we do not know what is really happening.

Without the logs, we cannot determine the conditions under which some accounts get downgraded.

[Author]

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