[LB]

The PayPal notice says “Automatic payments have failed 1 times. As a result, we will not try to process these payments again. Please contact your customer to collect the outstanding balance.” When I look at the details it says the subscription is paused by PayPal because Payment for at least one previous billing cycle failed. So it looks like it suspended the subscription and has not sent a cancelation IPN back to the plug in in this case.. Why is it that in this scenario it didn’t send the cancellation IPN and paused/suspended the subscription instead?

[LB]

Ok that makes sense, thank you for the explanation.

So my next question is, if a payment is suspended by Paypal due to insufficient funds on the customer’s end, is there an automated way to make their account inactive in Simple Membership until they catch up with the payment?
Thanks.

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