Recurring payment issues for subscriptions

[LB]

Hello,,

I have Paypal subscription buttons on my website, with membership levels set to only expire when cancelled . For example I am getting notifications that monthly members have paid for their next month in Paypal, but i do not see those subsequent payments in the “Transactions” section of the plug-in. I am only seeing the initial transaction when they first signed up. I have IPN enabled in Paypal.

My question is, why am I not seeing these recurring payments in “transactions?” Does it mean the plug-in doesn’t realize the payments are happening? What am I missing here?
I don’t understand how the plug-in will determine whether or not to terminate someone’s account.

Also, Paypal has notified me that someone did not pay for their monthly subscription yet their account still shows as active.
Can you please explain all of this to me?
Thanks.

[The Assurer]

t i do not see those subsequent payments in the “Transactions” section of the plug-in. I am only seeing the initial transaction when they first signed up. I have IPN enabled in Paypal.

You will only see the initial subscription signup or renewal in the logs.

Subscriptions will keep going, until they either run their subscription period, OR the plugin receives a cancellation IPN from the payment processor. Please turn on the debug logs, and make sure the IPN are being properly processed.

https://simple-membership-plugin.com/enabling-paypal-ipn-feature-in-your-paypal-account/

https://simple-membership-plugin.com/cancelling-a-paypal-subscription-as-a-merchant/

[LB]

Ok that makes sense, thank you for the explanation.

So my next question is, if a payment is suspended by Paypal due to insufficient funds on the customer’s end, is there an automated way to make their account inactive in Simple Membership until they catch up with the payment?
Thanks.

[The Assurer]

PayPal will send the equivalent of a cancellation IPN, if the member’s payment method is declined; either because of NSF or chargeback.

[LB]

The PayPal notice says “Automatic payments have failed 1 times. As a result, we will not try to process these payments again. Please contact your customer to collect the outstanding balance.” When I look at the details it says the subscription is paused by PayPal because Payment for at least one previous billing cycle failed. So it looks like it suspended the subscription and has not sent a cancelation IPN back to the plug in in this case.. Why is it that in this scenario it didn’t send the cancellation IPN and paused/suspended the subscription instead?

[Author]

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