Forum Replies Created
-
Posts
-
ok. if i do this:
and member number 19 (me) has already completed his registration details (i have) then nothing happens. the email doesn’t get sent.
is this right?
OK. I tweaked a few server settings on my hosting control panel. Then I deleted one of my test user Memberships, then signed up again. This time, I got the email and everything worked fine. (I now have about 6 Paypal subscriptions to cancel)
I’m not sure how we fixed it, but lets hope it works fine for a new user.
Can you confirm that if a user’s profile is complete, then manually generating a profile completion email won’t do anything?
The problem is that i cannot test it myself. I already have membership entries for all my Paypal accounts/email addresses.
Maybe you could try it out. its only 1€.
ok. update. i just checked the server log, and now there is some activity when i try to send this email:
but no details in the Membership plugin debug log. Should I be seeing some activity there?
Yes, I used the plugin to generate the PayPal buttons.
Yes, all plugins are up to date.
I just deleted the plugin, then re-added it.
The only test I can do is this:
The log shows no change after trying to send this email, and no email arrives.
So its not a corrupt Membership Plugin, its not an incompatibility with any of the other plugins (i’ve deactivated all of them and tried this test) – so what might be the issue?
No. The problem is that the Membership Plugin is not sending completion emails to users after they have paid their membership fee. An additional problem is that once i have manually sent a completion link and the user has filled in the form, their details are not being sent on to Mailchimp.
I have de-activated all plugins except for the basic Membership plugin, and attempted to send myself an email using the Registration Completion Link tool, but nothing has been sent. No activity in the debug log. no activity on the server log.
The difference between the Free and Paid setup is that the button for Free Membership goes directly to the Registration page where a user fills in a form that is specifically for Free Membership. The next level of membership costs 1€ per year. Its button takes the user to Paypal, and then, after setting up the subscription, there’s an option to return to the website. (There’s a third level, which is a one-off donation, but that has never been used so I don’t now if it works or not.) both Free and Paid members are showing up on the Members database, but all the Paid members are labelled as [incomplete] with no user name or password set. Thats because they haven’t received their Complete Registration emails.
Could you please suggest a course of action to solve these problems?
John
Hello again,
the IPN is fine. I’ve checked it works. When someone signs up and pays their fee, the Membership plugin log says that everything is fine and the Paypal IPN tells it that someone has paid and become a Level 2 member. Then the plugin does nothing. doesn’t even try to send the verification email.
i sent out a bunch of manual links, and some people are completing their details, but their details are not being sent to mailchimp. Free members get added to their mailchimp list automatically, no problem.
Hello. thankyou for your swift response.
I have not contacted my host about this – because the debug log shows no action when an email is supposed to be sent – either automatically after payment, or manually using the link generator tool – i would think it is a problem within the plugin.
i checked server logs and here is the log for the time i logged in, accessed the WP Membership tools, generated a link and (supposedly) sent an email
The problem has occurred with all members that used paypal to pay for membership. that’s 7 so far, all with distinct email addresses.Is it possible to re-install the plugin without losing data (members data, Form Builder settings and Button settings) – if so, can you please advise me of the best procedure for this?
John
the support team from Live Composer are investigating to see if they can make the two plugins compatible
In the WP Membership settings, towards the bottom of the General Settings tab, there is a list of URLs. There you can change the Join Us page URL to the one you want.
Dear admin, if you read through the thread, you will see that i have pasted the log file into one of my replies, and also a screenshot of proof that i have mailchimp list names set up for each level of membership. the capitalisation of list names makes no difference – the paid membership still doesn’t integrate, whereas the free membership does.
I think it works like this: you need to set up a sandbox account in PayPal. Then you can test the membership button by ‘paying’ with this sandbox account, but no money actually changes hands. its quite complicated to get all the settings right in Paypal – i tried and gave up after a while. good luck with it.
The log file shows that MailChimp Integration is working fine with free membership, but there’s no reference to MailChimp in the log file for paid membership. I assume this is because the Integration isn’t working somehow.
I’ve uninstalled and reinstalled the plugin and there is no change.
As I mentioned earlier in the thread, the buttons were made following the documentation. The buttons themselves are HTML elements with the shortcode ([swpm_payment_button id=941]) pasted in, styled with a custom JPG.
