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Thank you; deactivating all my other plugins worked, so I will slowly figure out which one is the problem. Appreciate the assistance!
As another example, I just tried registering a new account and used the username “asdfasdfasdfasdfasdfsdf” (which I guarantee no one has used), and it still says “username already exists”.
Hi, thanks for the responses.
No, it’s impossible that it is due to another membership plugin. This website is very new, and so we’re only in our 1st iteration of adding users. Currently we have about 40 users.
What’s the best way to get support on this? Is there a way to open to ticket to have someone review it on the back end?
This problem started a few months ago, but I thought it was just that individual’s computer setting (perhaps an issue with cache or something), so I helped the register from the admin portal. But it has persisted ever since.
Thank you.
