Registration errors – can’t register “email exists” when it doesn’t

[CAATALLC]

Hello, This has happened several times now, so it’s not a one-off.

New users are trying to register for the website. I can confirm that they are not currently registered. But when they go to register, they get a message that their email is already in the system. If they choose the “Forgot Password” option, they get a message that their email is not registered.

We are at 30 users, so it’s not a large number.

Can anyone tell me what the error is?

Thanks!

[The Assurer]

Is your situation anything similar to this?
https://simple-membership-plugin.com/forums/topic/paid-membership-via-paypal-results-in-upgrade-prompt-no-registration-link/

[admin]

Check the WP Users menu also. It is very likely that you were using another membership plugin in the past and the emails are assigned to another WP User entry.

You can import your existing WP user entries into Simple Membership using the following option:
https://simple-membership-plugin.com/import-existing-wordpress-users-simple-membership-plugin/

[CAATALLC]

Hi, thanks for the responses.

No, it’s impossible that it is due to another membership plugin. This website is very new, and so we’re only in our 1st iteration of adding users. Currently we have about 40 users.

What’s the best way to get support on this? Is there a way to open to ticket to have someone review it on the back end?

This problem started a few months ago, but I thought it was just that individual’s computer setting (perhaps an issue with cache or something), so I helped the register from the admin portal. But it has persisted ever since.

Thank you.

[CAATALLC]

As another example, I just tried registering a new account and used the username “asdfasdfasdfasdfasdfsdf” (which I guarantee no one has used), and it still says “username already exists”.

[admin]

This behavior is not typical for our plugin or its addons, which suggests an external factor—such as a plugin, theme, or server configuration—is causing a conflict.

To help identify the source of the issue, please follow this conflict test guide:
https://simple-membership-plugin.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/

If you’d prefer our help via paid support, you can open a ticket here:
https://simple-membership-plugin.com/paid-support-simple-membership-plugin/

However, please understand that we cannot resolve issues caused by external conflicts, as we have no control over your server environment. To investigate further, we would require a staging site where only our plugin is active. That’s why it’s best if you first complete the plugin conflict test mentioned above. This step often reveals the root cause and may save you time.

[CAATALLC]

Thank you; deactivating all my other plugins worked, so I will slowly figure out which one is the problem. Appreciate the assistance!

[Author]

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