Users unable to use Paypal email address for registration

Tagged: email, paypal, Registration

This topic has 21 replies, 5 voices, and was last updated 10 years, 7 months ago by Barnski.

Viewing 7 posts - 16 through 22 (of 22 total)

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September 24, 2015 at 10:16 pm #3253

mbrsolution
Moderator

Hi can you check to see if all your members have a User Name added under Members tab?

September 25, 2015 at 1:28 pm #3265

Barnski
Participant

Yes – the users who attempt the registration after Paypal and get the ‘*email* Already taken’ error, their first and last names and email are already saved in the list of Members under the Members tab.

The first and last names are those from the Paypal account (and have not been inputted elsewhere), so it must be getting these and the email address from Paypal.

It seems to me there is an issue with the Form Builder add-on which, instead of using the email address from Paypal to auto-populate the registration email field (as the regular Simple WP Membership plugin registration form does), sees the email address in the list of Members and then gives the error that it’s already taken.

Disabling the Form Builder add-on and using the same Paypal / email address, I can register no problem.

I have tried this with new email addresses, and with all other plugins disabled apart from Simple WP Membership and the Form Builder add-on, using the default Twenty Fifteen theme – I still get the same error.

Hoping for a solution to this!
Thanks

September 26, 2015 at 2:33 am #3272

admin
Keymaster

This is an issue with the form builder addon. We are working on it. This will be fixed in the form builder addon soon.

September 26, 2015 at 4:43 am #3279

mbrsolution
Moderator

Hi there is a new Simple Membership version. Can you test that version?

September 26, 2015 at 11:06 am #3283

danhurring
Participant

I posted in this topic originally and never got to resolution, though I submitted a premium ticket. If I test the new Simple Membership Plugin, will I lose the 40-50 members already registered?? I can’t do that!

Could you post a link to the new version (is it just an update on current one that I can do via my WP site?)

September 26, 2015 at 9:24 pm #3289

mbrsolution
Moderator

@danhurring the developers are currently working on this issue in the Form Builder add-on as mentioned above by @admin.

September 28, 2015 at 8:20 am #3302

Barnski
Participant

I received an updated version of the Form Builder add-on (Version 3.3) through a support ticket.
This, in combination with the latest version of the Simple WordPress Membership plugin (Version 3.1.0), fixed this issue for me.

Now, the email field in the registration form is populated with the Paypal email address (the First Name & Last Name fields too), and there is no ’email Already taken’ error – the new member gets saved.

Happy this has been resolved!
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