Users can't confirm their registrations

[Sandrine]

Hello I am testing my website in the sand box: http://lifedrawingmodels.ca/

I have a problem, when a user registers here: http://lifedrawingmodels.ca/membership-join/
They get the confirmation email, and the link is working, but then when they complete the form with a password, name, last name etc…. It does not confirm their membership on my website and the page just reload itself to an empty form.

Here is a confirmation link I tried : http://lifedrawingmodels.ca/membership-join/membership-registration/?member_id=4&code=e289f14a6895dded5aa6589706800457

Am I missing something?

Thanks
Sandrine

[mbrsolution]

Hi, can you carry out a live test “not sandbox test”. I am sure that it will work in live mode. Sandbox testing can sometimes be tricky if you don’t set it up correctly.

Kind regards

[Sandrine]

Thanks mbrsolution 🙂
I will soon try to go live and see if that works then

[kristihugs]

I am having a similar problem and I AM LIVE. If they click on the registration link on the email or I send it to them, they can choose a username and a password but when they hit submit, it takes them right back to the registration page like it never happened. Interestingly enough, a few folks do just fine, but others do not. I have had to delete their account and add them as a new member for it to work. How do I fix this?

[mbrsolution]

Hi @kristihugs, you say that it works for some but not others. What e-mail addresses are used for the ones that don’t work?

Do you have a cache plugin installed in your site? You might also like to try the following troubleshooting steps.

Regards

[kristihugs]

its not an email issue, is it? they can get to the registration page that is linked in the email. It is only when they choose a user name and password and click to register that it does not register. It sends them back to the registration page again. The choose a user name and password, click to register and it sends them back to the registration page again. Never completes the process.

I have had folks with gmail emails work fine and others won’t work. Some are aol, others are .com There is no rhyme or reason to it

[mbrsolution]

Can you enable Debug mode and carry out a test by registering a test user. Then check the log file and report back.

You also mentioned the following. In which state did the e-mail not work when they registered or when you sent the e-mail to them? I assume that sending the e-mail to them is because you created the membership manually.

If they click on the registration link on the email or I send it to them,

[Sandrine]

Hello, I am back 🙂
My website is live and I still have the same issue as kristihugs:

I made a test with my own credit card
Received the confirmation email with the activation link
When I paste the link (in a different browser) and enter the info (password, name, etc…) the page reloads to the same empty form and nothing happens.

I did enable the debug mode:
[06/15/2017 5:36 PM] – SUCCESS: Stripe Buy Now IPN received. Processing request…
[06/15/2017 5:36 PM] – SUCCESS: Stripe Buy Now charge successful.
[06/15/2017 5:36 PM] – SUCCESS: swpm_handle_subsc_signup_stand_alone(). Custom value: subsc_ref=2&user_ip=50.68.247.242, Unique reference: ch_1AV1tBF9jzlpC6If3IgLpyLR
[06/15/2017 5:36 PM] – SUCCESS: Could not find any record using the given email address (contact@paintingdemos.com). Attempting to query database using the unique reference: ch_1AV1tBF9jzlpC6If3IgLpyLR
[06/15/2017 5:36 PM] – SUCCESS: Did not find a match for an existing member profile for the given reference. This must me a new payment from a new member.
[06/15/2017 5:36 PM] – SUCCESS: Creating new member account. Membership level ID: 2
[06/15/2017 5:36 PM] – SUCCESS: Member signup URL: http://lifedrawingmodels.ca/membership-join/membership-registration/?member_id=6&code=5249e746680697b5f780015df0d4bd79
[06/15/2017 5:36 PM] – SUCCESS: Member signup/upgrade completion email successfully sent to: contact@paintingdemos.com
[06/15/2017 5:36 PM] – SUCCESS: Transaction data saved.
[06/15/2017 5:36 PM] – SUCCESS: Redirecting customer to: http://lifedrawingmodels.ca/thank-you/
[06/15/2017 5:36 PM] – SUCCESS: End of Stripe Buy Now IPN processing.

Thanks
Sandrine

[kristihugs]

could it be adblock? if they have adblock turned on it will not complete the process? I have had 6 people that I had to manually add because the registration would not complete but I had another 5 people that had no trouble at all!

[Sandrine]

I don’t have ad block and I tried the activation form on 3 different browsers with the same result (Chrome, Internet explorer and Edge).
Does it work for you if you click on the confirmation link and fill out the form?

Thanks

[kristihugs]

nope……..:) I am just guessing now. I don’t get it! LOL

[mbrsolution]

Hi, are any of you using the Form Builder addon?

If you are not, can you check your settings under Settings -> Email Settings. What are your current e-mail settings?

Thank you

[Sandrine]

Hello mbr solution,
I am not using any addon.
These are my email settings:

http://lifedrawingmodels.ca/wp-content/uploads/2017/06/5.png
http://lifedrawingmodels.ca/wp-content/uploads/2017/06/6.png
http://lifedrawingmodels.ca/wp-content/uploads/2017/06/7.png

[mbrsolution]

Hi, can you disable and delete the plugin. Then install a fresh new copy and carry out a test. This sometimes fixes issues like yours.

Thank you

[kristihugs]

if we disable and delete, won’t we lose ALL of our settings and the people that have subscribed?

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