User Created 2 Accounts with the same email after the Payment.

[jscmal]

Hi,
just for your information, the last users who registered to the website was able to create 2 account records on for Membership Plugin, but the log did tracked this thing.

I explain:

When the user paid, a membership account was created. But it reported “[not completed]” or “[incomplete]” in the record as username. This account had the payment ID.

Another record was created for the same user and I don’t know why or how it was possible.

The first account was added with the right Membership Level. The second account instead was added with the Free Membership Level.

I can suppose that it was possible from the registration form, but I am not able to explain it. I could suppose that the user MAYBE loaded the registration from without the unique code for the registration.

The log reports nothing wrong:

[02/02/2016 9:47 AM] - SUCCESS :Paypal Class Initiated by 173.0.81.1
[02/02/2016 9:47 AM] - SUCCESS :Post string : transaction_subject=Challenge+-+3+Months+-+%80229+-+Launch+Promo&payment_date=01%3A47%3A28+Feb+02%2C+2016+PST&txn_type=subscr_payment&subscr_id=I-T722GPSLF8YC&last_name=xxxxxxxxxx&residence_country=GB&item_name=Challenge+-+3+Months+-+%80229+-+Launch+Promo&payment_gross=&mc_currency=EUR&business=xxxxxxxxxxxxxxxxxx&payment_type=instant&protection_eligibility=Ineligible&verify_sign=AOB7ySVJfkx5WjbOGQbRqAxBAIRvAabdaOPMFzYoJ79xD3QSMEWzuzAo&payer_status=verified&payer_email=xxxxxxxx&txn_id=00A028415T579925G&receiver_email=xxxxxxxxxxxx&first_name=xxxxxx&payer_id=3MRH23NRWHFP6&receiver_id=9LNYCDZEPBP8Q&item_number=872&payer_business_name=xxxxxxxxxxx&payment_status=Completed&payment_fee=&mc_fee=8.14&mc_gross=229.00&custom=subsc_ref%3D4%26user_ip%3D205.201.132.14&charset=windows-1252&notify_version=3.8&ipn_track_id=e28668dc615c8&
[02/02/2016 9:47 AM] - SUCCESS :Connection to www.paypal.com successfuly completed.
[02/02/2016 9:47 AM] - SUCCESS :IPN successfully verified.
[02/02/2016 9:47 AM] - SUCCESS :Creating product Information to send.
[02/02/2016 9:47 AM] - SUCCESS :Transaction Type: Buy Now/Subscribe
[02/02/2016 9:47 AM] - SUCCESS :Item Number: 872
[02/02/2016 9:47 AM] - SUCCESS :Item Name: Challenge - 3 Months - �229 - Launch Promo
[02/02/2016 9:47 AM] - SUCCESS :Item Quantity: 1
[02/02/2016 9:47 AM] - SUCCESS :Item Total: 229.00
[02/02/2016 9:47 AM] - SUCCESS :Item Currency: EUR
[02/02/2016 9:47 AM] - SUCCESS :Membership payment paid for membership level ID: 4
[02/02/2016 9:47 AM] - SUCCESS :Saving transaction data to the database table.
[02/02/2016 9:47 AM] - SUCCESS :Transaction data saved.
[02/02/2016 9:47 AM] - SUCCESS :Paypal class finished.

------------------------------------------------------------------

[02/02/2016 9:47 AM] - SUCCESS :Paypal Class Initiated by 173.0.81.1
[02/02/2016 9:47 AM] - SUCCESS :Post string : txn_type=subscr_signup&subscr_id=I-T722GPSLF8YC&last_name=xxxxxxxxxx&residence_country=GB&mc_currency=EUR&item_name=Challenge+-+3+Months+-+%80229+-+Launch+Promo&business=xxxxxxxxxxxxxxxxx&recurring=1&verify_sign=AybZ0Uz9BhKuuEZ0SJs3CwNn09bcA29LebOYCqtdpUYHoaFkLMPGk-UZ&payer_status=verified&payer_email=xxxxxxxxxxxxxxpayer_business_name=xxxxxxxxxxxx&subscr_date=01%3A47%3A25+Feb+02%2C+2016+PST&custom=subsc_ref%3D4%26user_ip%3D205.201.132.14&charset=windows-1252&notify_version=3.8&period3=3+M&mc_amount3=229.00&ipn_track_id=e28668dc615c8&
[02/02/2016 9:47 AM] - SUCCESS :Connection to www.paypal.com successfuly completed.
[02/02/2016 9:47 AM] - SUCCESS :IPN successfully verified.
[02/02/2016 9:47 AM] - SUCCESS :Creating product Information to send.
[02/02/2016 9:47 AM] - SUCCESS :Subscription signup IPN received... nothing to do here(handled by the subscription IPN handler)
[02/02/2016 9:47 AM] - SUCCESS :swpm integration is being used... creating member account...
[02/02/2016 9:47 AM] - SUCCESS :swpm_handle_subsc_signup_stand_alone(). Custom value: subsc_ref=4&user_ip=205.201.132.14, Unique reference: I-T722GPSLF8YC
[02/02/2016 9:47 AM] - SUCCESS :Could not find any record using the given email address (craig_whitey1977@me.com). Attempting to query database using the unique reference: I-T722GPSLF8YC
[02/02/2016 9:47 AM] - SUCCESS :Creating new member account. Membership level ID: 4
[02/02/2016 9:47 AM] - SUCCESS :Member signup URL: http://profiting.me/membership-join/membership-registration/?member_id=25&code=3b517bddb48e7e481acd176e0b057ec6
[02/02/2016 9:47 AM] - SUCCESS :Member signup/upgrade completion email successfully sent to: craig_whitey1977@me.com
[02/02/2016 9:47 AM] - SUCCESS :Paypal class finished.

------------------------------------------------------------------

[02/02/2016 9:49 AM] - SUCCESS :Member notification email sent to: xxxxxxxxxxxx
[02/02/2016 9:49 AM] - SUCCESS :Admin notification email sent to: xxxxxxxxxxxx
[02/02/2016 9:49 AM] - SUCCESS :Mailchimp integration addon. After registration hook. Debug data: |xxxxxxxxxxxx

To fix the problems, I copied the Payment ID from the account “[incomplete]” to the active account and in this account I changed the Membership Level to the right one. Later I removed the [incomplete] account.

But this is something very strange. And I have not idea how prevent this.

What do you think?

Kind regards

G.Aloe

[mbrsolution]

Hi G.Aloe, this is something I have never heard of. I can’t see this actually happening. Have you yourself tried to recreate this issue?

[jscmal]

Hi,
unfortunately I didn’t recreate it, also because I have not idea how it was possible.

I have realized this problem, happened only for this user, because he told me that he was not able to read the content of a page.

Then I checked the members list to edit the Member Level for that user and I have seen that I had 2 records for the same user:

1 – The active account was with the Free Membership Level set for it and this was not correct.
2 – The [incomplete] account was the same of the active account but with the Payment ID and the correct Membership Level.

The thing that I can think is that maybe the user manually reloaded the registration page without the unique code of the page, specific for him. So he was able to register as free member. In this way the system created a new account (with the same email of the other one) but without the Payment ID.

The other account instead was still there waiting that the user would complete the registration by the unique form that he has received via email.

I don’t find other reasonable explanation over this one.

I am perplexed like you. Fortunately it was only an isolated case and I fixed it manually removing the [incomplete] account and managing properly the settings of the other one that was active.

I don’t know what other things tell you about this strange case.

Kind regards

G.Aloe

[mbrsolution]

Hi G.Aloe, here is the troubleshooting documentation for paid members. There is a section that talks about the registered member not having a user ID or somewhere along those lines.

Just keep an eye out to see if this ever happens again although I very much doubt it. This is the first time I hear about an issue like this from all the people already running this plugin in their website.

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