Update Profile – "Update" button not working

[Gary]

Ever since I installed it and created custom fields users are unable to update their profiles. I have disabled all my plugins and changed my theme to Twenty Seventeen and still had the problem. Any ideas or point me in a direction for help is appreciated!

[mbrsolution]

Hi, I am marking this thread as resolved because it is a duplicate to your other support ticket.

Kind regards

[Gary]

Thanks for getting back to me!

Simple Membership Addon to Dynamically Build Registration and Edit Profile Forms.

Version 4.6.9 | By wp.insider | Visit plugin site

This is becoming quite painful for the members (and me), if needed I can set up a temporary account with admin privileges.

Regards, Gary

[mbrsolution]

Hi, your version is up to date. Please fill out a premium addon support ticket.

Thank you

[Gary]

I don’t want to mark this one “Resolved” yet, I have filled out multiple “premium addon support tickets and not had any responses. Hopefully I will get a response this time, if so we can close this issue.

Regards, Gary

[mbrsolution]

Sure no problem.

[Gary]

I figured out the problem. We have had SWPM for quite a while before I got the Form Builder and Directory Listing. We wanted to gather all the information we were gathering manually electronically in our website. The form I built had mandatory fields in it so if an existing member (lots of them) didn’t fill out all the mandatory fields then nothing happened. The first mandatory custom field is a Radio option so the form didn’t even jump to that field and highlight it (as it will for text fields. We want the existing members to update all their information on the website (too many to manually do). From my perspective the best solution would be to have an error message tell the user that all the mandatory (*) fields have to be completed.

[Gary]

BUT, a user can’t change their password if all the required fields aren’t filled in and the plugin doesn’t tell them there was a problem so they just wait and wait for an email to be sent to them with the link to change the password. Solutions?

[mbrsolution]

Hi, just wanted to know if your issue is resolved?

Thank you

[Gary]

Yes this issue is resolved. But, on another note, I have to say the I don’t the logic on not including functionality for {tags} on emails for mass updates of “Set Status to Active and notify”. Especially when the logic is already there for the other email types. As a developer of websites the mass loads members for client websites the only choice I have is to give everyone a standardized password that I can put in the email message, how secure is this? The biggest complaint I get is that users think it is spam because it didn’t even know the members name. It just seems way to easy to add the {tag} functionality to the “Set Status to Active and notify”. If other developers feel it’s a security risk then there could also be a switch to disable {tags}.

[Author]

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