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[Resolved] Trouble activating an account by generated link

Simple Membership Plugin › Forums › Simple Membership Plugin › Trouble activating an account by generated link

  • This topic has 2 replies, 3 voices, and was last updated 1 year, 7 months ago by admin.
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  • Author
    Posts
  • February 20, 2025 at 1:27 pm #29746
    permork
    Participant

    I am trying to help a customer to complete his account by sending him a generated activation link, but we get this error when we try to use that link:

    Error! You have enabled free membership on this site but you did not enter a valid membership level ID in the “Free Membership Level ID” field of the settings menu.

    What do I do to fix this?

    February 21, 2025 at 12:01 am #29747
    The Assurer
    Moderator

    Do you have free membership levels on your site? And were you trying to activate a free membership for a user?

    If the answer is “Yes,” you need to follow these instructions:
    https://simple-membership-plugin.com/email-activation-for-members/

    Or perhaps what you really wanted to do was “Regenerate and Resend the Unique Registration Completion Link.”
    https://simple-membership-plugin.com/regenerate-and-resend-the-unique-registration-completion-link/

    February 21, 2025 at 4:38 am #29762
    admin
    Keymaster

    Currently, the “Enable Free Membership” checkbox is enabled in your settings, but the “Free Membership Level ID” field is empty. This is a configuration error that needs to be resolved.

    To fix this issue:

    1. Either uncheck the “Enable Free Membership” option in the settings.
    2. Or enter a valid membership level ID in the “Free Membership Level ID” field.

    Once you correct the configuration, the plugin will no longer generate this error.

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