Test for Plugin and Theme Conflict Before Posting an Issue or a Bug

[admin]

There are a lot of plugins and themes out there. Not all of them are coded nicely. Also, some plugins maybe doing something that contradicts with what our plugin is trying to do.

So it is a good idea to test for plugin and theme conflicts to make sure you don’t have a conflict in your site.

Plugin Conflict Test

1. Temporarily deactivate ALL the plugins except the simple membership plugin.
2. Temporarily deactivate ALL addons/extensions also (if you are using any).
3. Test to see if the plugin behaves how it is suppose to.
4. If it works correctly when you deactivate the plugins then that means you have a plugin conflict.
5. Activate your plugins one by one to see which one causes the issue.
6. Report the problem to the developer of that plugin.
7. Also post the issue on our forum with the findings of your plugin test.

Theme Conflict Test

1. Temporarily switch the theme to any of the default WordPress themes (twenty twenty five, twenty twenty four etc.)
2. Test the plugin behavior.
3. If it works correctly with the default WordPress theme then you have a theme conflict.
4. Report the problem to the developer of that theme.

• This topic was modified 1 month ago by admin.

[websydaisy]

I have already done troubleshooting steps.

What seems to happen is the first time you login, it works just fine. After logging out and logging back in, then it does not redirect — it stays on the login page and gives the member’s info like this:

Logged in as
websycase
Account Status
Active
Membership
Caseworkers
Account Expiry
Never

And if you then try to go to the protected page, it goes there, but says you need to login instead of showing the content.

SO I created a whole new member, and it worked correctly when I logged in. Then I try to log out, and it takes me to the home page — which I figured out means it did NOT log me out. I can go back to the protected page without logging in. Other times it would log me out. And then sometimes it would work correctly. Others it would revert to the old broken behavior. Sometimes the only way I could log out was to clear my cookies.

Sometimes I would get logged out and then try to log in as a different member. It would then give me the membership details for the original member — not the one I just logged in as. I even checked to make sure I was really logged out. It just keeps saying I am the old member. I have to clear history and cookies for it to actually login as the new member — at which point it takes me to the correct page and shows me the protected content.

It is erratic and I can’t find the rhyme or reason to it.

Note that on my staging site: [http://bearesources.staging.wpengine.com/] same theme, same plugins, same settings, it all works. I pushed the live site to staging so I could see if I could reproduce it and try disabling plugins there. But I can’t make it not work on staging. Only on the live site. [http://bearesourcehouston.org/]

I have debugging on but the debug file is always empty.

[mbrsolution]

@websydaisy, The following post should be helpful for you:
https://simple-membership-plugin.com/forums/topic/common-reasons-for-member-login-related-issues/

[kaudal]

Same problem with betheme theme, muffing group editor, i switch to default themes (tweentys etc.) and the plugin works fine.. please help!

[mbrsolution]

@kaudal, you will have to speak to your theme developers about this issue.

Kind regards

[admin]

Note: The plugin and addons remain compatible with the latest version of WordPress 6.0

[CPSIG]

To start, my last paid support has expired, please let me know how to update with a new payment.

My issue is:

Approximately 30 days ago the Simple Membership plug-in needed to be reinstalled on my website. It reinstalled fine, everything is working.

Now it will not allow member signups, when trying to sign up it pops up the following message.

“Error! Security check failed for membership level identifier validation. The submitted membership level data does not match. If you are using caching please empty the cache data and try again. If you are using the Form Builder addon, please update the addon and try again.”

Any help you can provide would be appreciated.

Thanks,
Steve B.

[mbrsolution]

Hi @CPSIG,

I have updated the form builder addon.

Because you are using a paid addon, please submit a premium addon support ticket.

https://simple-membership-plugin.com/premium-addon-support/

Thank you.

[Dennis]

I’m having the exact same issue. Was there a solution?

[mbrsolution]

@Dennis, can you provide more information regarding the issue you are experiencing?

Thank you.

[Juju]

@websydaisy I was having the same problem, but I disabled the wp-super-cache plugin and it works just fine. I also followed the checklist#3 settings in the link below the admin recommended, and it did not work. I haven’t found a solution yet.
https://simple-membership-plugin.com/forums/topic/common-reasons-for-member-login-related-issues/page/4/

[admin]

What specific login behavior are you experiencing on your site?

[admin]

Adding the root cause of the Stripe payment button issue with the Divi theme to this forum thread. The performance-related setting option, “Defer jQuery”, in the Divi theme causes the Stripe button to malfunction. If you are using the Divi theme, please disable the “Defer jQuery” option as shown in the screenshot below:

https://simple-membership-plugin.com/wp-content/uploads/2025/01/divi-theme-issue-fix-with-stripe-payment-sc1.png

[kikogarcia]

I’m having the exact same issue. What’s the problem? CD Genomics

[Author]

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