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WordPress Membership Plugin

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[Support request] Subscription Cancelation

Simple Membership Plugin › Forums › Simple Membership Plugin › Subscription Cancelation

Tagged: cancellation

  • This topic has 1 reply, 2 voices, and was last updated 7 years, 6 months ago by mbrsolution.
Viewing 2 posts - 1 through 2 (of 2 total)
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    Posts
  • October 10, 2018 at 2:12 pm #16631
    AustinW
    Participant

    Hello,

    I am wondering if there is a way for members to cancel their subscription before their renewal dates. Is there a button within the plugin to do so? or do they have to contact an admin? We are using Stripe

    Thank you

    October 10, 2018 at 9:04 pm #16634
    mbrsolution
    Moderator

    Hi, you need to cancel the PayPal subscription from the PayPal account (that is separate). The member or you (the merchant) can cancel the subscription at any time.

    You might also like to read the following documentation.

    https://simple-membership-plugin.com/what-happens-when-paypal-subscription-cancelled/

    Let me know if you need more information or help.

    Kind regards

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