Showing site as critical error when payment unsuccessful (Stripe)

[Marita]

Hi,
When a member goes to renew using Stripe, if they put in incorrect card details or their payment fails for some reason, they receive a message ‘there is a critical error on this website’.
When payment is successful, the redirect works well, sending them to a ‘thanks for renewing’ or ‘thanks for joining’ (depending on their status), but I REALLY need them to know that when payment is declined the problem is not at the website end – how can I add a redirect page or at least a message telling them payment is unsuccessful, that it’s not a problem with the actual website? Couldn’t find it in Stripe either, although happy to get any guidance!
Thanks for any suggestions,
Marita

[admin]

Are you using the following Stripe buy now button?
https://simple-membership-plugin.com/sca-compliant-stripe-buy-now-button/

If not, then please use that. That one uses the new Stripe API. It will handle the actual credit card checkout on Stripe’s site and you shouldn’t have a site specific conflict causing an issue with the checkout process.

[Marita]

Just advising that adding new buttons which are ‘SCA compliant’ did fix it. Looks much more professional too, especially with a bit of styling within Stripe so it uses the site colours when people pay.
Thank you for your assistance.

[Author]

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