Tagged: Renewal Membership
I met trouble with member who want to renew while their membership hasn’t expired yet.
They renewed while their membership hasn’t expired yet but instead of adding more days to their account, their expiration day is reseted on the day they renewed.
Ex : Now is November,3, 2020. A will expire on December, 3, 2020 . A bought one more package 12 months . BUT A’s new expiration day is November, 3, 2021 –> A lost one month for their membership. It must be December, 3, 2021.
Hi, have you read the following documentation?
i read at the beginning it but it is still error.
Hi, is this issue related to the following issue?
Nope. It’s two problem.
This is problem when my membership want to upgrade to VIP 01 to VIP 12. They paid when they haven’t expired yet. the “Access Starts” time is NOT set to the end of the current term. It is set to the day they renew.
Hi, what is the expiration date for the membership level?
I will take an example.
Member A signed up a VIP 01 (30Days) at Nov.01.2020 . His expiration day is Dec.01.2020
Now it is Nov.08.2020 But he wants to upgrade to VIP 12 (1 year) .
He bought VIP 12 . BUT his new expiration day is Nov.08.2021
It must be Dec.01.2021
I have submitted a message to the plugin developers to investigate further your issue.
Which type of expiry have you set for the membership level in question?
Are you using an expiry setup of “Expire After (Duration Type Setup)”?
Yes. I am using an expiry setup of “Expire After (Duration Type Setup)”
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