Tagged: Payment problem
Not all members but there are many members complain that they already paid but their membership is still Free Member.
They paid by Paypal . I also check the payment section of Mebership Plugin. They are not listed in Payment section while Pypal announced that they sent money to me. They use the same email in registering and paying.
Is there anyway to fix it ?
Please check the following troubleshooting steps.
Let me know if the above helps you.
I mean there are some case they paid to Paypal but their membership doesn’t upgrade automatically.
Just some case, not all. Other transactions is successful.
Hi, please enable debug mode. Next time another issue happens please check the log file and report back. The log file should help work out why this is happening.
Also how many membership levels do you have in your site?
Where is “log file” ?
Where is “debug mode” ?
I have 5 membership level. Standard M . ViP01 . Vip 03 . Vip 06 . Vip 12
Hi, please check the following documentation.
Standard M . ViP01 . Vip 03 . Vip 06 . Vip 12
Are they all paid or free membership levels?
They register a Standard M (free) first, then sign up a VIP Plan
Hi, are you using the following method for the upgrade process?
Of course. I said these troubles are just happening to some case (10%) , not every member. There are many members (90%) login successful after paying.
Hi, please enable Debug mode. Next time you run into another registration issue, check the log file and report back to us.
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