Problems on Payments Screen

[Mitch Lebovic]

I installed the Simple Membership plugin and started using it last week. When I log in to the WP dashboard and click on WP Membership>Payments, I see a list of payments made. However, there is no information in the subscriber ID column and when I click the “View Profile” link in the member profile column, all of them lead my to my profile, not the paying members’ profiles. How can this be fixed?

I have some members registering with one e-mail address but using a PayPal account linked to another e-mail address when they pay. I just want to be able to reconcile the payments.

[The Assurer]

I have some members registering with one e-mail address but using a PayPal account linked to another e-mail address when they pay. I just want to be able to reconcile the payments.

Question: If you check the list of registered members; does everything “look right?”

[Mitch Lebovic]

Yes, the list of members looks correct. All of the information for each member is there, and each has an individual ID number.

[Mitch Lebovic]

But my question is why on the list of payments is the “Subscriber ID” column blank for all entries.

And why does every “view profile” link in the member profile column link to my profile and not to the profile of the user who made the payment?

[admin]

Were those users imported or manually created (as opposed to being created by the user following the special link after the payment?)

Every paid member account should have a value in the “Subscriber ID/Reference” field. If that is not there then something is not setup correctly somewhere.

I can’t don’t know how those transactions were done and how the user account was created but for us to be able to provide a definitive answer, we would need to see the problem being recreated with the debug logging feature enabled. Then we will get some clue as to what is happening on this site.

So first, enable the following feature:
https://simple-membership-plugin.com/enable-debug-logging/

Then do a test transaction or wait for a user to do a transaction. Does the user account get created properly with the “Subscriber ID/Reference” field populated?

Also, you may want to explore the possibility of using the following registration process option (which is a good alternative for some setups):
https://simple-membership-plugin.com/allowing-members-create-account-prior-completing-membership-payment/

[Author]

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