Need more info when new member doesn't complete registration

[Newbie10924]

I know enough to be dangerous if I poke behind the scenes. I would surmise that something is sending the upgrade notice to a new user instead of the Complete Registration notice. Mine reads, which I believe is the default setting:

Dear {first_name} {last_name}

Thank you for joining us!

Please complete your registration by visiting the following link:

{reg_link}

Thank You

[mbrsolution]

Hi, you know you can customize further those e-mail settings by adding some more information. Does that help you further?

Regards

[Newbie10924]

What I can’t customize is what’s supposed to happen by the design of the program. The new member needs the correct form sent to register. I could modify the upgrade email notification to make it the registration email BUT when a setting is changed say in a future update. My modifications can revert back to the correct way.

The {reg link} link comes from where?

[mbrsolution]

Hi, sorry but I am a bit lost now with your questions. Are you saying that the subscriber is receiving the wrong e-mail message? Is that why are you asking about the {reg link} parameter?

[Newbie10924]

Yes. When a new person signs up. They get the upgrade notification email. Nothing else.

[mbrsolution]

Are you sure that the person that is signing up is new to your site and not already a member elsewhere? The email you mentioned above is only sent to the members who upgrade their account or if you made some changes to their account.

[Newbie10924]

Yes. I created a brand new gmail account and did the test.

Note: I use the same computer for everything but that shouldn’t effect it?

[mbrsolution]

Hi can you confirm that all the e-mails are set up correctly under Email Settings tab? Which payment system have you set up for your new members? Did you follow these instructions?

[Newbie10924]

I did some testing. The IP address is sent to PayPal along with the email address. If the IP address was previously used regardless of the email address. It see’s it as an upgrade based on the IP. It sends this to PayPal: subsc_ref=20&user_ip=xx.xx.xx.xx&swpm_id=78.

This brings me back to the original question. When the email address supplied by the enrollee is bad. Paypal doesn’t know this. PayPal still processes the order supplying me with a basic receipt. Is there a way to force the enrollee to supply more information to Paypal?

[mbrsolution]

Hi, if you are using the Form Builder addon how many fields are you adding? Are you saying that those fields don’t get sent to PayPal?

In regards to the member submitting the wrong e-mail, I am afraid there is not much you can do about that.

[Newbie10924]

Hi, if you are using the Form Builder addon how many fields are you adding? Are you saying that those fields don’t get sent to PayPal?

I use the Form Builder form that has 10 fields.

None of these fields are sent to paypal. If they would go. Would they get returned for the enrollee to prevent having to type it all over again?

[Newbie10924]

Stand corrected. The First and Last name comes in from Paypal with the Email address.

[mbrsolution]

I have sent a message to the plugin developer to investigate further your request.

Thank you

[admin]

Please fully read the following documentation so we know what to expect:
https://simple-membership-plugin.com/membership-registration-process-overview/

New members should receive the email content that is specified in the following “Email Settings” field

Email Settings (Prompt to Complete Registration)

They will only receive the “Upgrade” email if the plugin found an existing account in the site. This is most likely what is happening in your case. Remember, the plugin will use the email address to query the member database to see if a record already exists. If it finds one then knows the the user already has an account. Instead of creating a new account, it will apply the new purchase to that existing profile (you can’t create duplicate accounts using the same email).

The same thing will happen if the user is logged into the site and is making a payment (that payment will get applied to the existing profile and trigger the upgrade email).

Enable the debug option in the plugin. Then do a test transaction, you will then see what the plugin is doing and why it is triggering the upgrade email. It will be very easy for you to find the mistake in your test case then.

[Author]

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