Missing Error message

[sj4jc]

When I try to register an account with a username with blanks like “john Doe” instead of “johnDoe” there will not be any Error message. The form will just do nothing and create no database entry.

[mbrsolution]

Hi, I carried out a test using the same name as you and I received an error message. This means that you might have a plugin/theme conflict in your site.

Please carry out the following troubleshooting steps.

https://simple-membership-plugin.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/

Let me know how you go.

Thank you

[Mike]

I have the same issue. But, besides not reporting spaces in username, the form doesn’t appear to report any kind of error such as a no password entered, etc.

The form will reposition focus to whatever field is in error but no message is displayed.

After some experimenting, I found:

I disabled all plugins except Simple Membership – trying to go to the form, I got There has been a critical error on this website.

I next enabled the WooCommerce plugin – form now appears but still reports no errors.

Sp. there seems to be a conflict between Simple Membership & WooCommerce – What’s my next move?

[mbrsolution]

@tcghs, Are you currently using the following addon?

https://simple-membership-plugin.com/woocommerce-simple-membership-plugin-integration/

Have you tested a default WordPress theme like Twenty Nineteen?

Regards

[Mike]

Hi,

I’m not using the Woocommerce simple membership plugin. In fact, the way we use Simple Membership, there is no connection between memberships and making payments.

I do collect dues via WooCommerce separately (as well as from mailed in apps & hardcopy forms filled out at our library). All updates to the membership access database & levels is applied manually by an administrator sending registration instructions and manually applying renewals, etc.

To state another way, we only use Simple Membership to control access to members only content but not to collect and keep track of dues payments.

Hope that makes sense.

I’ll try a different theme but it may be a few days – we are having an ice storm and I’ve no power at home since 6 pm New Years Day – still thousands without (including me). I drove into town and stopped by a library to try to answer to some quick email but wouldn’t want to do all the other testing using a new theme from there.

Thanks,
Mike

[mbrsolution]

Hi,

I’ll try a different theme but it may be a few days – we are having an ice storm and I’ve no power at home since 6 pm New Years Day – still thousands without (including me). I drove into town and stopped by a library to try to answer to some quick email but wouldn’t want to do all the other testing using a new theme from there.

No problem, take your time. Let me know how you go.

Thank you

[Mike]

Hi,

Finally got power back!

As you requested, I installed and activated the Twenty Nineteen theme

Still get the same result – form does not report any error but does reposition focus on the field that is in error.

So it doesn’t seem related to the theme I’m using.

Did see something interesting though that may be a clue. I tried to cut & paste the filled in form into this email (which didn’t really work – didn’t show entered data), But, this is what I did get:

Members Only Registration
Username
* Invalid Username
Usernames can only contain: letters, numbers and .-_*@
Email
Password
* Password must contain at least:
– a digit
– an uppercase letter
– a lowercase letter
* Minimum 8 characters required
Repeat Password
First Name
Last Name
Membership Level Dues Paying Member 2021
I accept the Terms and Conditions
I agree to the Privacy Policy

So, it appears it realizes what the issue with the fields are but somehow the error messages are not getting shown to the user.

Any ideas?

Thanks,
Mike

[mbrsolution]

Hi Mike, can you carry out a plugin conflict test. Deactivate all your other plugins except ours. Then carry out a registration test. Also make sure you are still using Twenty Nineteen theme for this test. If you have a cache plugin installed in your site, delete the cache. Also delete the browser cache. Then carry out a registration.

Let me know what happens.

Thank you

[Mike]

Started again with a copy of my current site – Here’s what I did

1. Installed & Activated Twenty Nineteen Theme

2. Deactivated all plugins except Simple Membership (I don’t use any caching plugin)

3. Registration Test – form does not report any error but does reposition focus on the field that is in error

4. Purged cache using the WordPress Admin Toolbar – refreshed page – repeated test – same result

5. Purged FireFox browser cache – shutdown & restarted browser – repeated test – same result

6. Repeated using Chrome browser – purged browser cache – shutdown & restarted browser – repeated test – same result

Thanks,
Mike

[mbrsolution]

Hi Mike, unfortunately there is not much more I can do from my end. I have submitted a message to the developers to investigate further your issue.

Thank you

[admin]

Thank you. I will investigate this then provide an update.

[admin]

Please upgrade to the newly released version (v4.0.3). This was a jQuery script related issue from WP5.6 update. It should be solved now.

[Mike]

With the upgrade, I can confirm the problem is fixed. Errors are now reported to the user as would be expected.

Thanks for all your help!
Mike

[Author]

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