Membership level reset after first invoice

[stevemorel]

Hello,

I got an issue with the membership of my members (currently 10) when the invoice for the first recurring payment happens, their membership is either reset to the lower level, or kept but instead of “active” it becomes blank.
As a result after each member invoice I need to manually check the account of my user and either put it back to active, or put back the appropriate membership level otherwise they can’t access the membership protected content.
For now I only have 10 members so doing it manually is “kind of okay”, but with more members in the future, it will probably takes sometime, or eventually create time for my users to not have access until I put back their account in order.

Is it a normal behaviour of the plugin? or is it a bug? if it is a bug, anyone got a suggestion on how to solve this? :/

Thanks! : )

[The Assurer]

What you’re describing is not normal behavior for the Simple Membership plugin. After a successful recurring payment, the member’s account should remain Active and keep the same membership level.

Please enable your debug logs.
https://simple-membership-plugin.com/enable-debug-logging/

Also read this, and see if any of the issues apply to you.
https://simple-membership-plugin.com/understanding-the-impact-of-caching-on-membership-sites/

Also, Can you tell us:
* Which payment gateway are you using? (Stripe, PayPal, other)
* Are you using a subscription button or manual recurring billing?
* Does this happen to all members or only some?

• This reply was modified 3 hours, 30 minutes ago by The Assurer.

[admin]

Please enable the debug logging feature and capture the event so you can share the log file with us:
https://simple-membership-plugin.com/enable-debug-logging/

This will let us see what account status value is being used when the payment is received.

Usually, this issue can be caused by one of the two things outlined below, so please check them as well:

1) “Default Account Status After Payment” setting

The value of this settings field may be set incorrectly. Our plugin sets it to “active” by default, so it’s a good idea to make sure it is set to active and then save the settings.

2) swpm_account_status_for_subscription_start_date_update filter hook

The plugin has this filter hook, which can be used to customize the account status after a recurring payment. If your site is using this filter to apply custom logic that returns an incorrect account status value, it can cause this issue.

[stevemorel]

Hey there,

* Which payment gateway are you using? (Stripe, PayPal, other)
I use STRIPE.

* Are you using a subscription button or manual recurring billing?
Users subscribed with a button.

* Does this happen to all members or only some?
Yeah it happened to all my members, some had their membership reset to nothing but active, some kept their subscription but the active turned to void.

I will activate the debug, and check out your link, thanks a lot! 🙂

[Author]

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