April 9, 2018 at 9:58 pm #14012
I’ve had a member account expire two days early. I think this is because they cancelled their paypal subscription. However, I have the membership level set up to last for 1 month, as described in Access Duration Set to Expire After of the following documentation: https://simple-membership-plugin.com/what-happens-when-paypal-subscription-cancelled/
They started their account on 09/03/2018 and yesterday they could not access – 08/04/2018. Access should have been stopped on 09/04/2018.
Please can you advise what the issue is here? And how it can be resolved.
SamApril 10, 2018 at 2:49 am #14015
Hi, when the subscription ends or is cancelled, the access is revoked by the plugin.
Let me know if you need more information.
Thank youApril 10, 2018 at 6:23 am #14016
I think the month counts as 30 days and between the dates that you have put 31 days.April 10, 2018 at 6:29 am #14017
The document I linked to, and the section I mentioned shows how to set up system so PayPal can be cancelled and membership only cancels when it expires.
This member should have got one month not 30 days.April 10, 2018 at 7:06 am #14018
I understand perfectly what you want to say.
I have a membership with my partners and the payment until recently we had it in monthly through Paypal and the month account for 30 calendar days.
I am talking about my own experience since we have a business on the internet and that is what happens to us. Paypal the month considers it as 30 days.April 10, 2018 at 7:35 am #14019
I usually recommend that you offer 1 or 2 extra days by setting the access duration value to something like 31 or 32 days. Because of the way PayPal’s IPN work, the plugin can’t offer hourly granularity. Giving access for an extra day is really nothing but it offers the customer full satisfaction.April 10, 2018 at 8:56 am #14020
Okay, that’s all a little frustrating. When the plugin says a month and it’s not a month, it is actually 30 days. I understand that is PayPal problem but it is misleading.
I’m not looking for hourly granularity, just monthly, not 30 daily.
With 30 daily, or 31 or 32, my income won’t run monthly. And that’s a reporting issue.
Frustrating. Thanks anyway for everyone’s help and advice.April 10, 2018 at 1:14 pm #14021
When the plugin says a month and it’s not a month, it is actually 30 days. I understand that is PayPal problem but it is misleading.
It is a standard business practice, especially in banking, to measure time using a 30 day “business month.” That is why the closing dates for credit cards and bank statements tend to drift by 1 to 3 days. Even Microsoft Excel, via the DAYS360 function, measures a “business year” as twelve, 30 day months.
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