Email Not Transferring from Stripe

[uh60studyguide]

I have setup a pay now button for Stripe. I have my website in sandbox mode. Everything seems to be working correctly except that the email is not transferring back from Stripe to create a new user and send them an email.

After testing the button:
– A transaction is shown in my payments tab, but there is no data associated with it other than the amount, membership level, and date.
– A new member line is created with a member id, and membership level but “[incomplete]” is shown in the username column, and nothing else is populated.
-My log file has the following entries:
[2023/02/12 22:01:31] – SUCCESS: Stripe SCA Buy Now IPN received. Processing request…
[2023/02/12 22:01:32] – SUCCESS: Stripe SCA Buy Now charge successful.
[2023/02/12 22:01:33] – SUCCESS: Transaction data saved.
[2023/02/12 22:01:33] – SUCCESS: Redirecting customer to: https://uh60studyguide.com
[2023/02/12 22:01:33] – SUCCESS: End of Stripe SCA Buy Now IPN processing.

Any suggestions?

[mbrsolution]

Hi, emails work differently in sandbox mode. I recommend that you carry out a live test for email functionality instead of sandbox mode. Let me know how you go.

Kind regards.

[uh60studyguide]

I just tried it outside of sandbox, and got the same result

[mbrsolution]

Hi, can you confirm you followed the instructions below?

https://simple-membership-plugin.com/sca-compliant-stripe-buy-now-button/

Once you have confirmed that you followed the instructions above and if you sill have issues with your emails, please check the following documentation.

https://simple-membership-plugin.com/forums/topic/email-sending-issue-on-your-site/

Let me know how you go.

Thank you.

[Xzave]

Hi,

I meet the same issue that the autor of the post.

I verify the debug log and install the plugin for sending email via smtp (simple smtp plugin) https://simple-membership-plugin.com/forums/topic/email-sending-issue-on-your-site/

I meet same logs no email adress appears in log and no emails send to me and the member.

here is the log file:

——————————————————————————–
2023/03/01 15:47:15] – SUCCESS: Stripe SCA Buy Now IPN received. Processing request…
[2023/03/01 15:47:16] – SUCCESS: Stripe SCA Buy Now charge successful.
[2023/03/01 15:47:16] – SUCCESS: swpm_handle_subsc_signup_stand_alone(). Custom value: subsc_ref=4&user_ip=94.224.28.217, Unique reference:
[2023/03/01 15:47:16] – SUCCESS: Could not find any record using the given email address (). Attempting to query database using the unique reference:
[2023/03/01 15:47:16] – SUCCESS: Unique reference is missing in the notification so we have to assume that this is not a payment for an existing member.
[2023/03/01 15:47:16] – SUCCESS: Creating new member account. Membership level ID: 4, Subscriber ID value:
[2023/03/01 15:47:16] – SUCCESS: Member signup URL: /membership-join/membership-registration/?member_id=6&code=0be010f4955e388312dfbbe1121bdef6
[2023/03/01 15:47:16] – SUCCESS: Member signup (prompt to complete registration) email successfully sent to:
[2023/03/01 15:47:16] – FAILURE: Transaction ID is empty. This transaction record cannot be saved.
[2023/03/01 15:47:16] – SUCCESS: Transaction data saved.
[2023/03/01 15:47:16] – SUCCESS: Redirecting customer to: /merci-pour-votre-paiement/
[2023/03/01 15:47:16] – SUCCESS: End of Stripe SCA Buy Now IPN processing.
————————————————————————————————————–

thanks in advance,

regards

[Author]

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