Confirmation email after register is not send

[Nathalie]

Hi, i registered to my own site.
Got directly the final email “Your registration is complete” without the first email requestion for confirmation.

This means that one can subscribe with a fake email address and access to the free level content.

How may I activate the email address confirmation email?
Thanks

[mbrsolution]

Hi, what is your current settings for Default Account Status under Settings -> General Settings?

[Nathalie]

For the moment i setted this to “pending”

[mbrsolution]

Are you using the Form Builder add-on or the default form? Can you enable debug mode and check the log file.

You might also like to check and see if the e-mail went into your spam box.

[Nathalie]

Hello back,
The problem is that i got one email… but it was the final confirmation email, without any need to confirm my email address before.
So if somebody register with a fake email account he can directly access to the content. The default form permits to choose the password, and than log into the account.
Yes i can confirm manually each account, but how to know if the email address is correct or not, if no confirmation is needed?
Thank you for your support

[mbrsolution]

Hi, can you confirm the Email Subject and Email Body exist in the plugin under Settings -> Email Settings?

Email Settings (Prompt to Complete Registration )

[Nathalie]

Hi
This is the email that isnt send.
Subject: Complete your registration
Body:

Dear {first_name} {last_name}

Thank you for joining us!

Please complete your registration by visiting the following link:

{reg_link}

Thank You

But The subscriber gets this one:
Subject: Your registration is complete
Body:

Dear {first_name} {last_name}

Your registration is now complete!

Registration details:
Username: {user_name}
Password: {password}

Please login to the member area at the following URL:

{login_link}

Thank You

[mbrsolution]

Hi did you check the log files?

[Nathalie]

Debug file is empty. Although i did a new inscription after enabling debug option.

After this new subscription test i got only the mailchimp confirmation email, and after mailchimp confirmation i got the the simple membership email telling me that my account has been confirmed…
Is this the way that it works?
(i connected to my mailchimp account since first test).

BTW redirection after subscription doesn’t work.

[Nathalie]

Hi
I did another test inscription with another email account
And got the “your registration is complete” mail directly without any confirming.
Dont understand how this works…

[Nathalie]

Did a new test, same result, got the final confirmation email from your plugin, but no email confirmation, just only one email with account confirmation. No more mailchimp emails… and no more subscribers in the mailchimp list.

If have informations now in the debug file, all seems great, but it did not work correctly. If people subscribe this way, i wont even get the eñail in my list…

log file : (first try worked, the two other did not)

[06/10/2015 1:43 PM] – SUCCESS :Mailchimp integration addon. After registration hook. Debug data: Nutrition Academy|info@yyy.com|test|test
[06/10/2015 1:43 PM] – SUCCESS :Mailchimp integration – Doing list signup…
[06/10/2015 1:43 PM] – SUCCESS :Checking list name : Academy
[06/10/2015 1:43 PM] – SUCCESS :Found a match for the list name on MailChimp. List ID :xxdac812ed
[06/10/2015 1:43 PM] – SUCCESS :List ID to subscribe to:xxdac812ed
[06/10/2015 1:43 PM] – SUCCESS :MailChimp Signup was successful.
[06/10/2015 6:45 PM] – SUCCESS :Mailchimp integration addon. After registration hook. Debug data: Nutrition Academy|houard.xxxg@gmail.com|Chris|Houard
[06/10/2015 6:45 PM] – SUCCESS :Mailchimp integration – Doing list signup…
[06/10/2015 6:45 PM] – SUCCESS :Checking list name : Academy
[06/10/2015 6:45 PM] – SUCCESS :Found a match for the list name on MailChimp. List ID :xxdac812ed
[06/10/2015 6:45 PM] – SUCCESS :List ID to subscribe to:xxdac812ed
[06/10/2015 6:45 PM] – SUCCESS :MailChimp Signup was successful.
[06/10/2015 6:57 PM] – SUCCESS :Mailchimp integration addon. After registration hook. Debug data: Academy|info@xxx.help|healthy|
[06/10/2015 6:57 PM] – SUCCESS :Mailchimp integration – Doing list signup…
[06/10/2015 6:57 PM] – SUCCESS :Checking list name : Academy
[06/10/2015 6:57 PM] – SUCCESS :Found a match for the list name on MailChimp. List ID :xxdac812ed
[06/10/2015 6:57 PM] – SUCCESS :List ID to subscribe to:xxdac812ed
[06/10/2015 6:57 PM] – SUCCESS :MailChimp Signup was successful.

[mbrsolution]

Hi, the log file says that everything is working.

In regards to your comment

BTW redirection after subscription doesn’t work.

Do you have the latest version of the add-on? If you do can you disable Simple Membership plugin and enable it again.

[Nathalie]

Hi,
Thats exactly what i told you
the log file tells that all works fine
BUT
it doesn’t:
*Subscriber does not receive any “confirm your subscription” email
*he receives directly the final email with account access and password
*i cant be sure that the entered email address is correct
*the subscribers are not added to my mailchimp list
*but they are added to the plugin’s subscriber list

I could send you privately my register page and you will see by your own that you’ll get access to the content without any confirmation!

It worked only one time – was a miracle?

ps yes i have the last version of the plugin.

[mbrsolution]

Hi, can you send me your registration page.

In regards to your other problem with the redirect add-on did you follow my instructions above? Did you deactivate the Simple Membership plugin and reactivate it again?

Thank you

[Nathalie]

Hi thanks for your respons
I desactivated/activated each of your plugins

Than made a new subscription with different email address
Result:

->> 1/ Received directly the Final confirmation email with password (“Your registration is complete” email)
->> 2/ Got the “Please Confirm email” after the “registration is complete” email (!)
->> No redirection

[Author]

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