Bulk member import problems

[Adi]

Hi guys
I’m having an issue bulk uploading members – I have downloaded your csv file and followed instructions exactly but i keep getting the error that it cannot find the cell with user_names.
I have tried numerous things and every time that is the error.

What am I doing that is incorrect please.

Many thanks for your help.
Adi

[mbrsolution]

Hi,

Have you read through the following documentation?

https://simple-membership-plugin.com/simple-membership-bulk-import-member-data-csv-file/

Thank you

[Adi]

Hi – thanks so much for your response – yes I have read through that documentation about 17 times step by step and clearly I am missing something. I have downloaded the template and am using that – just keep getting that error about the user_name column not being there when it is clearly in front of me on the csv.

Any tips are much appreciated.

Many thanks,
Adi

[mbrsolution]

Hi, I carried out a test in my dev site following the instructions above and I was able to import the sample users found in the CSV file. So I can confirm that it is working for me.

Try the following. Download the CSV file again but don’t make any changes. Simply import the users found in the sample file. Let me know what happens.

Thank you

[Adi]

Hi – that worked! So I am definitely saving it wrong I think.
I import the csv into a spreadsheet in excel so that i can see the columns. Enter all my stuff and then re-save as a CSV.
That must be where I am getting wrong? Not too clued up on excel!

I am working on a Mac too – but not saving as a mac excel file – as a windows one. – Although I actually did try both.

Thanks so much for your time!
Adi

[Adi]

AH!!!! – Figured it out and now all loading fine. I cannot work in columns. 🙂
THANKS YOU SO MUCH for putting me on the correct track!

[mbrsolution]

I am glad you fixed your issue 🙂

Enjoy the plugin.

[Author]

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