Membership Plugin

WordPress Membership Plugin

[Resolved] Showing site as critical error when payment unsuccessful (Stripe)

Simple Membership Plugin › Forums › Simple Membership Plugin › Showing site as critical error when payment unsuccessful (Stripe)

Tagged: , , ,

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • June 11, 2021 at 7:32 am #22677
    Marita
    Participant

    Hi,
    When a member goes to renew using Stripe, if they put in incorrect card details or their payment fails for some reason, they receive a message ‘there is a critical error on this website’.
    When payment is successful, the redirect works well, sending them to a ‘thanks for renewing’ or ‘thanks for joining’ (depending on their status), but I REALLY need them to know that when payment is declined the problem is not at the website end – how can I add a redirect page or at least a message telling them payment is unsuccessful, that it’s not a problem with the actual website? Couldn’t find it in Stripe either, although happy to get any guidance!
    Thanks for any suggestions,
    Marita

    June 15, 2021 at 1:51 am #22692
    admin
    Keymaster

    Are you using the following Stripe buy now button?
    https://simple-membership-plugin.com/sca-compliant-stripe-buy-now-button/

    If not, then please use that. That one uses the new Stripe API. It will handle the actual credit card checkout on Stripe’s site and you shouldn’t have a site specific conflict causing an issue with the checkout process.

    June 16, 2021 at 6:42 am #22705
    Marita
    Participant

    Just advising that adding new buttons which are ‘SCA compliant’ did fix it. Looks much more professional too, especially with a bit of styling within Stripe so it uses the site colours when people pay.
    Thank you for your assistance.

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.