Membership Plugin

WordPress Membership Plugin

[Support request] Stripe users subscription not canceled with the website

Simple Membership Plugin › Forums › Simple Membership Plugin › Stripe users subscription not canceled with the website

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • April 12, 2021 at 7:25 am #22441
    Mat_
    Participant

    Hi !

    I have a problem with the plugin :/
    When my customers cancel their subscription on my website, the subscription on Stripe is not canceled at the same time and I have to do it manually.

    What could be the problem ?

    Thanks !

    April 12, 2021 at 10:29 am #22445
    mbrsolution
    Moderator

    Hi, please check the following documentation.

    https://simple-membership-plugin.com/how-can-i-cancel-a-stripe-subscription-as-a-merchant/

    Let me know if the above helps you.

    Thank you

    April 12, 2021 at 11:02 am #22446
    Mat_
    Participant

    Hi ! Thanks for your reply.
    Aren’t the subscriptions supposed to be cancelled automatically on stripe when people cancel their subscriptions on Simple Membership ?

    April 12, 2021 at 1:37 pm #22447
    mbrsolution
    Moderator

    Hi,

    Aren’t the subscriptions supposed to be cancelled automatically on stripe when people cancel their subscriptions on Simple Membership ?

    Are you talking about the Delete Account button found in their profile page when you enable the following feature Allow Account Deletion located in Advanced Settings tab.

    Regards

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