Whether your customers have contacted you directly through the contact form on your site wishing to terminate their membership subscription, or you have a problematic member whose access needs to be terminated, this documentation outlines how to cancel a Stripe Subscription as the merchant.
Cancelling a Stripe Subscription
If a member has contacted you regarding the cancellation of their membership subscription, complete the following instructions to do so:
Step 1) Ask the member for their email (if they have not provided this to you).
Step 2) Open the Members menu under WP Membership in your WordPress dashboard.
Step 3) Paste the members Email Address into the search field and click search. This will bring up the details of the member in question.
Step 4) Click the Edit button for that member. This will take you to the Edit Member page. Locate the field titled Subscriber ID/Reference within the members profile.
Step 5) Within this field you will see their Stripe Subscriber number which can be used to easily locate their subscription (if you have multiple) within your Stripe account. Copy the ID from this field but ensure you only copy up to the ‘|’.
Example: If your members subscribe ID is “sub_EMV1Wv1QAHf7sd|3756” only copy “sub_EMV1Wv1QAHf7sd“
(Alternatively you can copy the members Transaction ID from the Simple Membership Payments menu.)
Step 6) Open up the Stripe account that is linked to your Simple Membership.
Step 7) Within the Stripe Account click on the Billing menu and then on Subscriptions.
Step 8) Paste into the search bar at the top your members Stripe Subscriber number.
Step 9) Click the more options button for that subscriber and then click the Cancel subscription button.
Step 10) Complete the steps to cancel the subscription for that member.
Step 11) If you have configured the stripe webhooks properly when creating the Stripe subscription button, then our plugin will receive this cancellation notification and it will deactivate the member’s account automatically.
Alternatively, you can go to your Simple Membership Members menu, manually make the account status for that member Inactive. Make sure you Save Changes.
Step 12) Notify the member that their subscription has been cancelled and that they will no longer be able to access hidden content.